Amazon Customer Support - Work From Office Role - Hyderabad

Job Overview

You'llbepart of Amazon's Customer Serviceteam, helpingcustomerswithqueriesaboutonlineshopping, identityverification, accountsecurity, purchaseordersupport, andmore. Ourmissionisto be Earth'smostcustomer-centriccompany, andyou'llplayakeyroleinachievingthatgoalbybeingthefirstpointofhumancontactforcustomersupport.

Duties&Responsibilities

Someofyourdutiesinclude:
• Answercustomerrequeststhroughphone, chat, andemail

• Navigateandreviewsolutionsinreal-timeusingavarietyoftools

• Assistwithidentityverificationandaccountsecurityconcernsasneeded

• Helpidentifyandpreventpotentialfraudorsecurityissuesthatmayimpactcustomerexperience

• Problem-solveforcustomerswithoutreadingfromascript

• Provideexceptionalsupportandtroubleshootaccountandshoppingissues

Youwillalsoneedtobeableto:
• Communicateeffectivelywithstrongverbalandwrittenskills

• Shouldbecomfortablewithboththelanguages English and Hindi

• Workcomfortablywithcomputersandnavigatemultiplesystems

• Workvaryingshifts from Monday to Sunday

• Workinrotatingshifts(latenightandovernightshiftsprimarily, earlymorning, afternoon, weekend, andovertimeasrequired)

• Bepunctualandpresentforyourentireworkshifts

• Befullycommittedtoyourcustomerservicerolewhilstworking at Amazon

Whatit'slikeas an Amaz on Customer Service Associate
• Surroundings. You'llbeworkinginanofficeenvironment, assistingcustomersthroughphone, chat, andemail.

• Activity. You'llbeatyourdeskforthemajorityofyourshift, assistingcustomersthroughphone, chat, andemail.

• Temperature. Ourofficelocationsprovidecomfortable, climate-controlledworkenvironments.

• Dresscode. Businesscasualattireisappropriateforourofficeenvironment.

Why You'll Love Amazon
Oneofthegreatthingsaboutjoining Amazon's Customer Serviceteamisthatyoudon'tneedpastexperienceincustomerservice. You'llreceivetrainingandbeprovidedwithacompleteequipmentpackagewhenyoujoin. Additionally, weofferanumberofbenefits, including:
• Medicalinsurance

• Officeperkstosuityourneedsincluding 24/7 foodandbeverageoptions, gamesroom, andinterfaithprayer, lactationandquietroomswhenyouneedprivacy

• Sitetransportationallowance

• Mealallowance of 1, 100 Rs/Month

• Nightshiftpremiumpay

• Lifestylebenefitsandretaildiscountsthrough our Amaz on Extrasprogram

• Self-directedandinstructor-ledtrainingtogetyouuptospeed

• Ongoinglearningopportunitiestodevelopyourskills

• Employeesupportprogramsandresourcegroups

Afulllistofbenefitsandcriteriaforeachtobeofferedasuccessfulapplicantcanbefoundonourbenefitspage: https: //www.amazon.jobs/en/benefits

Requirements
• Youmust be 18 yearsorolder.

• Youmusthavecompleted 10+2 education(12 thgrade)freshersandexperiencedcandidateswelcome.

• Youmustbeproficient in English, includingtheabilitytounderstandandadheretoalljobrequirements.

• Youmustbeauthorisedtowork in India.

How To Get Started
Youcanbeginbyapplyingabove. Ifyouneedhelpwithyourapplication, youcanstartwithourstep-by-stepguide: https: //www.amazon.jobs

Ifyouhavequestionsregardingthehiringprocess, pleasevisitoursupportlandingpage: https: //www.amazon.jobs

Ifyouhaveadisabilityandneedanaccommodationduringtheapplicationandhiringprocess, orneedtoinitiatearequestpriortostarting your Day 1, pleasevisit our People with Disabilitieslandingpage: https: //jobs.amazon.in/people-with-disabilitiesorcontact the Applicant-Candidate Accommodati on Team(ACAT). Youcanreachusatindia-acat@amazon.comforassistance.

Equal Employment

Amazonisanequalopportunitiesemployer. Webelievepassionatelythatemployingadiverseworkforceiscentraltooursuccess. Wemakerecruitingdecisionsbasedonyourexperienceandskills. Wevalueyourpassiontodiscover, invent, simplifyandbuild.
Iherebyconsenttotherecordingofyourvideoandaudioduringinterviewstagesandduringthetermofyouremployment at Amazon(asapplicable)forthepurposesofproctoringtheassessmentandvalidatingyouridentity. Youfurtheragreeth at Amazon, Amazon'sauthorisedpersonnelorthirdpartiesauthorised by Amazonmaycaptureandstoreascreenshotofyourfacewhichwillbeusedforthepurpose of Amazon'sinternalrecordspurposeandcontinuedidentityverification. Further, youmayalsoberequiredtoshowagovernmentissued ID(except Aadhaarcard)havingyourphoto to Amazon, Amazon'sauthorisedpersonnelorthirdpartiesauthorised by Amazonduringyourinterviewstagesandonyourfirstdayofjoining Amazonasanemployee. Youconsentthatascreenshotofthegovernment IDmaybecaptured by Amazon or Amazon'sauthorisedpersonnel, orthirdpartiesauthorised by Amazon for Amazon'sinternalrecordspurposeandvalidationofyouridentity.
Protectingyourprivacyandthesecurityofyourdataisalongstandingtoppriority for Amazon. Pleaseconsult our Privacy Noticetoknowmoreabouthowwecollect, useandtransferthepersonaldataofourcandidates.
Ourinclusivecultureempowers Amazonianstodeliverthebestresultsforourcustomers.
Ifyouhaveadisabilityandneedaworkplaceaccommodationoradjustmentduringtheapplicationandhiringprocess, includingsupportfortheintervieworonboardingprocess, pleasevisithttps: //jobs.amazon.in/people-with-disabilitiesformoreinformation.