As an Executive - Customer Service

Company Profile
Credence Global Solutionsisadiversifiedtechnology-drivenfinancialtransformationcompanywithdeep
expertiseandafocus on Receivables Management, Healthc are RCM, Technology Platforms and Contact
Centerverticals. Credenceservicesleadingtelecommunication, healthcareandmediacompaniesinthe
United States.
We are 4600+employeesstrongwhoprovideexceptionalperformancethatiscustomerfriendly&
compliant; anddeliverworld-classresultstoensurebrandintegrity.
Healthcareprovidersserviced by Credenceincludemedicaltransportproviders, emergencyphysicians,
healthinfusionserviceproviders, anddiagnosticlaboratories.
Inthetelecommunicationvertical, Credenceservesfourofthetopfiveprovidersin the United States.
Our Group Companies:
Credence Resource Management, LLC-Focusesonproviding Receivables Managementand
voice-based BPOservices, istheflagshipcompanyof the Credence Group.
Innoval Global Solutions, LLC&Medst at Inc-Provide RCMservicestohealthcareproviders.
i Valuate Global Technologies-Provides Technologyplatformsthatenhanceproductivityand
complianceforcreditorsandhealthcareproviders.

As an Executive-Customer Service, youwillberesponsibletocommunicatewithconsumersof
healthcareandtelecommunicationprovidersin the United Statestocollectonoverdueandunpaid
bills. Asacollectionspecialist, youwillberesponsibleforcallingconsumersonphoneand
negotiatingfortheoverduepayment, onbehalfoftheclient.
• Utilizeeffectiveverbalcommunicationandcustomerserviceskillswhilecommunicatingwith

customerstoresolvetheaccountdelinquency.
• Abletomanagedifficultcustomerissueswhileworkinginafast-pacedenvironment

• Determinethereasonfordelinquencyandbestcourseofactiontoassistconsumers.

• Engageourconsumerswiththehighestlevelofrespectanddignity.

• Documentallcollectioneffortsforeachassignedaccountinaccordancewithestablishedprocedures

andcompliancepolicies.
• Communicateprofessionallyandregularlywithleadershipandpeersonstatusofaccounts,

escalationsinaccordancewithestablishedstandards.
• Ensureallaccountsinassignedlistsaremanagedaccuratelyandinatimelymanner.

• Callsaremajorlyoutboundandoveraperiodmovestoablended(inbound/outbound)environment.

• Accountsareearly/mid/late-stagedefaultsreturnpayments, firstpaymentdefaults, andworkdate

followupassignments.

Preferredcandidateprofile
Profile Requirements
• Goodcommunicationskills

• Thisjobrequiresyoutowork in USshiftsbetween 5: 30 pm&10: 30 am

Credence Resource Managementv 4.0 Effective October 1, 2025
Highlights
• Best in Market Salaries from 3 lakhsplus

• 7 weeknewhiretrainingprogram

• Unlimited Incentive Planwithtransparent KRA's

• Enhance your Analytical/Decisi on Making&Negotiationskills

• Crossfunctionalgrowthopportunitieswith in 6 months, forexperiencedcandidates

• Free Medical/Lifeinsurance

• Employee Centric&Compliant Policies

• Free Home Pick&Drop Transportation

• Fixedshiftspostthetrainingperiod[Rarechangesincaseofbusinessrequirements]

• 7: 15 minloginplus 45 minutebreak=8 hourshifts

• Sundayfixed Off&Alternate Saturday Working

Contact-
Urvashi 7498462114