Associate customer support (US)
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Job Descripti on Internationalvoice Process
Company: Sutherl and Globalservcies
Job Location: Airoli Navi Mumbai
Position: International Voice Process(Associate)
Shift: Rotational Night Shifts
Salary
18 k 38 kin-handpermonth(Dependinguponyrsofexp)
(Freshers, Experiencedbothcanapply)
Job Responsibilities: -
Handleinboundandoutboundcustomercallsprofessionallyacross Telecom, Software, and Logisticsdomains.
Resolvecustomerqueriesrelatedtoservices, technicalissues, billing, orders, refunds, anddeliveries.
Providetroubleshootingsupportandensuretimelyissueresolution.
Coordinatewithinternalteamsforeffectivecustomersupportandescalations.
Maintainaccuraterecordsofcustomerinteractions in CRMsystems.
Deliverexcellentcustomerservicewhilemeetingquality, productivity, and SLAtargets.
Followcompanypolicies, processes, andservicestandardstoensurecustomersatisfaction.
Requirements
Excellentcommunicationskills
Comfortableworking in Rotationalnightshiftenvironment
Goodtypingandcomputerhandlingskills
Abilitytoworkinafast-pacedenvironment
Immediatejoinerspreferred
Eligibility
Min Graduate/Undergraduatecanapply
Candidates from BPOorcustomersupportbackgroundpreferred