Customer Service Analyst 1-Support
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Asamemberof the Supportorganization, yourfocusistodeliverpost-salessupportandsolutionsto the Oraclecustomerbasewhileservingasanadvocateforcustomerneeds. Thisinvolvesresolvingpost-salesnon-technicalcustomerinquiriesviaphoneandelectronicmeans, aswellastechnicalquestionsregardingtheuseofandtroubleshootingfor our Electronic Support Services. Aprimarypointofcontactforcustomers, youareresponsibleforfacilitatingcustomerrelationships with Supportandprovidingadviceandassistancetointernal Oracleemployeesondiversecustomersituationsandescalatedissues.
Career Level-IC 1
• Deliverpost-salessupportandsolutionsto the Oracle Support Servicescustomerbasewhileservingasanadvocateforcustomerneeds.
- Resolvepost-salesnon-technicalcustomerinquiriesviaphoneandelectronicmeans, aswellastechnicalquestionsregardingtheuseofandtroubleshooting for Electronic Support Services.
- Actasaprimarypointofcontactforcustomers, facilitatingrelationships with Supportandprovidingadviceandassistancetointernal Oracleemployeesondiversecustomersituationsandescalatedissues.
- Inthisrole, youwillactasaliaisonbetween Oracleemployeesandthecustomerwithmoderatedirection from Seni or Client Relations Analystsandmanagement.
- Provideguidanceandresolutiononawiderangeoftechnicalandnon-technicalcustomerissues.
- Resolutionisprimarilyprovidedinrealtimewithfollowupformorecomplexmatters.
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