Customer Service -Hyderabad

Readytoshapethefutureofwork?
At Genpact, wedontjustadapttochangewedriveit. AIanddigitalinnovationareredefiningindustries, andwereleadingthecharge. Genpact’s AIGigafactory, ourindustry-firstaccelerator, isanexampleofhowwe’rescalingadvancedtechnologysolutionstohelpglobalenterprisesworksmarter, growfaster, andtransformatscale. Fromlarge-scalemodelstoagentic AI, ourbreakthroughsolutionstacklecompanies’mostcomplexchallenges.
Ifyouthriveinafast-moving, tech-drivenenvironment, lovesolvingreal-worldproblems, andwanttobepartofateamthat’sshapingthefuture, thisisyourmoment.
Genpact(NYSE: G)isanadvancedtechnologyservicesandsolutionscompanythatdeliverslastingvalueforleadingenterprisesglobally. Throughourdeepbusinessknowledge, operationalexcellence, andcutting-edgesolutions–wehelpcompaniesacrossindustriesgetaheadandstayahead. Poweredbycuriosity, courage, andinnovation, ourteamsimplementdata, technology, and AItocreatetomorrow, today. Gettoknowusatgenpact.comand on Linked In, X, You Tube, and Facebook.

Weareinvitingapplicationsfortheroleof Process Associate, Customer Service(Hindi+English)
Inthisrole, youwillberesponsibletodemonstrateinnovationandintuitioninidentifyingareasrequiringoperationaladaptationand/orimprovement. Activeuser of Internetandonlineapplications.
Responsibilities
•Respondtocustomerqueriesandcustomersconcern
•Providesupportfordatacollectiontoenable Recoveryoftheaccountforenduser.
•Maintainadeepunderstandingofclientprocessandpolicies
•Reproducecustomerissuesandescalateproductbugs
•Provideexcellentcustomerservicetoourcustomers
•Youshouldberesponsibletoexhibitcapacityforcriticalthinkingandanalysis.
•Responsibletoshowcaseprovenworkethic, withtheabilitytoworkwellbothindependentlyandwithinthecontextofalargercollaborativeenvironment
Qualificationsweseekinyou!
Minimumqualifications
•Graduate(Any Discipline)
•Freshersareeligible
Preferredqualifications
•Previousexperienceinacustomerservicerolechat/email/voice
•Effectiveprobingskillsandanalyzing/understandingskills
•Analyticalskillswithcustomercentricapproach
•Excellentproficiencywithwritten Englishandwithneutral Englishaccent
•Youshouldbeabletoworkonaflexibleschedule(includingweekendshift)

Whyjo in Genpact?
•Beatransformationleader–Workatthecuttingedge of AI, automation, anddigitalinnovation
•Makeanimpact–Drivechangeforglobalenterprisesandsolvebusinesschallengesthatmatter
•Accelerateyourcareer—Gethands-onexperience, mentorship, andcontinuouslearningopportunities
•Workwiththebest–Jo in 140, 000+boldthinkersandproblem-solverswhopushboundarieseveryday
•Thriveinavalues-drivenculture–Ourcourage, curiosity, andincisiveness-builtonafoundationofintegrityandinclusion-allowyourideastofuelprogress

Comejointhetechshapersandgrowthmakers at Genpactandtakeyourcareerintheonlydirectionthatmatters: Up.
Let’sbuildtomorrowtogether.
Genpactis an Equal Opportunity Employerandconsidersapplicantsforallpositionswithoutregardtorace, color, religionorbelief, sex, age, nationalorigin, citizenshipstatus, maritalstatus, military/veteranstatus, geneticinformation, sexualorientation, genderidentity, physicalormentaldisabilityoranyothercharacteristicprotectedbyapplicablelaws. Genpactiscommittedtocreatingadynamicworkenvironmentthatvaluesrespectandintegrity, customerfocus, andinnovation.
Furthermore, pleasedonoteth at Genpactdoesnotchargefeestoprocessjobapplicationsandapplicantsarenotrequiredtopaytoparticipateinourhiringprocessinanyotherway. Examplesofsuchscamsincludepurchasinga'starterkit, 'payingtoapply, orpurchasingequipmentortraining