Trainee - Customer Support
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Job Title: Trainee - Customer Support
Department: Customer Support
Location: Hyderabad
Experience: 0-1 Year
Job Summary
Inkarp Instruments Services is looking for an Engineer – Customer Support to join our team in Hyderabad. The ideal candidate should have 0–1 year of experience in analytical and laboratory instruments service support. This role involves installation, maintenance, troubleshooting, and customer support activities for scientific and analytical instruments at customer locations.
Key Responsibilities
Installation, calibration, and commissioning of analytical and laboratory instrumentsPerform preventive maintenance and breakdown service support at customer sitesDiagnose and troubleshoot hardware, software, and application-related issuesRespond to customer service requests in a timely and professional mannerCoordinate with internal teams for technical support and spare parts requirementsMaintain service reports, maintenance records, and customer documentationProvide customer training and operational guidance when requiredPromote and manage AMC (Annual Maintenance Contract) activitiesSupport after-sales service activities and ensure customer satisfactionTravel within assigned territory for field service activities
Required Qualifications
BE/B.Tech in Electronics, Electrical, Instrumentation, Biomedical, or related field0–1 year of experience in analytical instruments, laboratory instruments, or customer support/service engineeringBasic understanding of analytical instrumentation and electronic systemsGood communication skills in English (verbal and written)Basic computer knowledge (MS Office, email handling, reporting)Strong troubleshooting and problem-solving skills
Preferred Skills
Hands-on experience with analytical or scientific instruments such as FTIR, HPLC, GC, Spectroscopy, etc.Customer-centric mindset with professional service attitudeAbility to work independently and manage field assignmentsTeam player with good interpersonal skillsWillingness to travel for customer support activities
What We Offer
Opportunity to work with a leading company in scientific instrumentationHands-on exposure to advanced analytical and scientific equipmentCareer growth and technical learning opportunitiesSupportive and professional work environmentCompetitive salary and benefits
Apply Now
📧 Send your resume to: recruit@inkarp.co.in