Apprentice Customer Service (Voice) - Fresher

Apprenticeship Opportunities at Ameri can Express
At Ameri can Express, wearecommittedtoinvestinginindividualswhodemonstrateapassionforlearning, acommitmenttoexcellence, andadesiretocontributemeaningfullytoaworld-classorganization. Ourapprenticeshipprogramprovidesparticipantswiththeopportunitytogainhands-onindustryexperience, whilealsobenefitingfromstructuredlearningandmentorshipfromseasonedprofessionals.
Throughthisprogram, apprenticeswilldeveloptheprofessionalandleadershipskillsnecessarytobuildasuccessfulandenduringcareerwithinthefinancialservicesindustry.
Howwillyoumakeanimpactinthisrole?
• Deliverexceptionalcustomerserviceinafast-pacedinboundcallenvironmentwithastrong Customer First mindset

• Underst and Card Memberneedsandprovidepersonalizedsolutionswhilepromotingcardbenefits

• Addvaluethroughrelevantproductrecommendationstoenhanceengagementandloyalty

• Handleaccountandservicequeries(statements, payments, rewards, cardreplacement, etc.)

• Achieveperformancemetricsrelatedtoquality, productivity, compliance, andsales

Minimum Qualifications:
• Bachelorsdegree(with in 5 yearsofcompletion)

• Nopri or Government Apprenticeshipexperience

• Strongcommunication, interpersonal, andproblem-solvingskills

• Customer-focused, resilient, andadaptableinahigh-volumeenvironment

• Highintegritywithabilitytohandlesensitivecustomerinformation

Key Highlights:
1)Exposuretodynamicbusinessenvironmentsandreal-worldprojects.
2)Comprehensivelearningmodulesandprofessionaldevelopmentsessions.
3)Mentorshipandguidancefromindustryexperts.
4)Asupportive, inclusive, andvalues-drivenworkplaceculture.
Kindlyshareyourresume at Palak.sajj an [contact shared on WhatsApp] withthesubjectline Fresher Graduate.