Associate - Customer Care - Sales & Support

Readytoturnboldideasintoreal-worldimpact?

At Genpact, wedontjustadapttochange, weleadit. AIanddigitalinnovationaretransformingthewaybusinesseswork, andwereattheforefrontofit. Genpacts AIGigafactory, ourindustry-firstaccelerator, exemplifieshowwescaleadvancedtechnologysolutionstohelpglobalenterprisesworksmarter, growfaster, andtransformatscale. Whethertacklingcomplexchallengesthroughlarge-scalemodelsoragentic AI, ourbreakthroughsolutionstacklecompaniesmostcomplexchallenges.

Ifyouthriveinafast-moving, innovation-drivenenvironment, lovebuildinganddeployingcutting-edge AIsolutions, andwanttopushtheboundariesofwhatspossible, thisisyourmoment.

Genpact(NYSE: G)isanagenticandadvancedtechnologysolutionscompany. Weleverageprocessintelligenceandartificialintelligencetodelivermeasurableoutcomes. Withastrongpartnerecosystemanddecadesofclienttrust, weprovideinnovativesolutionsthattransformhowbusinessesrun. Poweredbyateamwithanactivelearningmindsetandclientcentricityatitscore, wedeliverlastingvaluefortheworldsleadingenterprises.
Gettoknowusatgenpact.comand on Linked In, You Tube, X, and Facebook.

Inviting Applicationsfor Associate-Customer Care-Sales&Support
Job Location: Hyderabad(Work from Office)

Job Description
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Customer Interaction:
Handleincomingcustomerqueriesviaphone, email, chat, orsocialmedia.
Provideaccurateandtimelyinformationtocustomersregardingproducts, services, orpolicies.
Resolvecustomercomplaintsefficientlyandescalateissueswhennecessary.
Process Adherence:
Followstandardoperatingprocedures(SOPs)andcompanyguidelinestoensureconsistentservicedelivery.
Maintaindocumentationandupdatecustomerrecordsaccuratelyin the CRMorrelevantdatabases.
Issue Resolution:
Analyzecustomerproblemsandprovideappropriatesolutionsoralternatives.
Coordinatewithotherdepartmentsliketechnicalsupport, billing, orlogisticsforissueresolution.
Quality Assurance:
Ensurehigh-qualitycustomerinteractionsbyadheringtoqualitystandards.
Participateintrainingsessionsandcontinuouslyimproveknowledgeofproductsandprocesses.
Dat a Management:
Accuratelyenterandmaintaincustomerdata.
Preparereportsoncustomerfeedback, issues, andserviceefficiency. Customer Retention: Identifyopportunitiestoupsellorcross-sellproductsorservices.
Fosterpositiverelationshipswithcustomerstoenhancecustomerloyalty.
Feedback and Improvement: Gathercustomerfeedbackandrelayittorelevantteamsforproductorprocessimprovement.
Suggestimprovementsincustomerserviceprocessesbasedoncustomerinteractions.

Qualifications
Bachelors-Business Administration, Bachelors-Communication, Bachelors-Marketing, Bachelors-Sales, Masters-Marketing

Whyjo in Genpact?
• Lead AI-poweredtransformation Driveinnovationandsolvereal-worldbusinesschallengesthatmatter
• Makeanimpact Helpglobalenterprisessolvebusinesschallengesthatmatter
• Accelerateyourcareer Gainhands-onexperience, mentorship, andworld-classlearningopportunitiestostayahead
• Workwiththebest Jo in 140, 000+boldthinkersandproblem-solverswhopushboundarieseveryday
• Thriveinavalues-drivenculture –Ourcourage, curiosity, andincisiveness-builtonafoundationofintegrityandinclusion-allowyourideastofuelprogress

Comejoin the 140, 000+coders, techshapers, andgrowthmakers at Genpactandtakeyourcareerintheonlydirectionthatmatters: Up.
Let’sbuildtomorrowtogether.

Genpactis an Equal Opportunity Employerandconsidersapplicantsforallpositionswithoutregardtorace, color, religionorbelief, sex, age, nationalorigin, citizenshipstatus, maritalstatus, military/veteranstatus, geneticinformation, sexualorientation, genderidentity, physicalormentaldisabilityoranyothercharacteristicprotectedbyapplicablelaws. Genpactiscommittedtocreatingadynamicworkenvironmentthatvaluesrespectandintegrity, customerfocus, andinnovation.
Furthermore, pleasedonoteth at Genpactdoesnotchargefeestoprocessjobapplicationsandapplicantsarenotrequiredtopaytoparticipateinourhiringprocessinanyotherway. Examplesofsuchscamsincludepurchasinga'starterkit, 'payingtoapply, orpurchasingequipmentortraining.