Associate HRO
🎯 Hiring Alert: Wipro | Associate – HRO | Mumbai
Looking for a customer-focused Associate to join our BPS team in Mumbai. If you have experience in Payroll (HCM) and enjoy solving client queries with precision, this role is for you.
📌 Requisition ID: 174906
📍 Location: Mumbai
🧑💻 Experience: Open (freshers/experienced with payroll/HCM background preferred)
Must-Have Skill:
Payroll (HCM)
What You'll Do:
· Handle incoming client requests via phone/email
· Document, track, and resolve queries as per SLAs
· Troubleshoot product issues and guide users step-by-step
· Maintain logs, knowledge bases, and self-help documents
· Escalate critical issues to Team Leader when needed
· Ensure compliance with service agreements
· Participate in product trainings to stay updated
Key Performance Areas:
· Process SLAs & quality standards
· Customer feedback & pulse score
· Productivity & training hours
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📩 Interested candidates, DM me with these details:
· First Name
· Last Name
· Email ID
· Phone Number
· Years of Experience
· Job Code/Req ID: 174906
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Interview advice
Going for this role at Wipro? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- Use STAR for "tell me about a time" questions — Situation, Task, Action, Result — so your story stays clear and short.
- Keep answers tight and on-point; avoid rambling or personal topics like religion, politics, relationships or family.
- Arrive 10 to 15 minutes early (not an hour), and carry a printed CV, a valid ID and any certificates.
- Practise once out loud with a friend or a mock interview — the more you rehearse, the calmer and clearer you will be on the day.