Associate

📌 Role / Title: Associate
🏢 Company: Wipro Limited
📍 Location: Noida, Uttar Pradesh, India (On-site)
🎓 Eligibility / Qualification: Freshers and graduates with strong communication skills and basic customer support or process aptitude (Mandatory Skill: L&P Policy Acquisition & Servicing).
💼 Job Type: Full-time

📝 Key Responsibilities / Details:

*Field incoming help requests from clients via telephone and/or email in a courteous, professional manner while adhering to process SLAs and quality standards.

*Document all pertinent end-user details, problem-solving steps taken, and transaction records accurately within designated tracking systems.

*Troubleshoot client issues through step-by-step guidance, offer alternative solutions where appropriate, and ensure high customer satisfaction.

*Maintain internal knowledge bases, participate in product training sessions, and continuously update job knowledge to stay current with process updates.

*Escalate serious client issues or red flags promptly to team leaders to ensure timely resolution and compliance with service agreements.

🔗 How to Apply:
👉 Apply Here: https://lnkd.in/dEFta8t8

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