Business Advisory New Associate-Voice

Skillrequired: Next Generati on Customer Operations-Customer Service Technology
Designation: Business Advisory New Associate
Qualifications: Any Graduation
Years of Experience: 0 to 1 years

Whatwouldyoudo
Wearelookingfortalentedindividualsinordertoshapeandcontributetothesuccessofournew Engagement Centre. Asacustomerservice Agentyourprimaryrolewillbetoassistourconsumers/customerswithcomplainthandling, orderandreturnprocessing, inboundcalls, websiteregistrationinquiriesandgeneralquestionsorconcernsregardingourproductstotradeandmarketingteam. Clientisconstantlyevolving; thereispotentialtogrowwithusintheengagementcentreortootherareasofthecompany.
Whatarewelookingfor
ESSENTIALConsideringthatthepositionwillcovermultimedia/multichannelsupport, likecustomerservice, customercontactandtechnicalsupport, ortrademarketingactivities, thefollowingexperienceandskillsarerequired: Experience Required Inbound and Outboundcustomerserviceexperience Experienceworkingunderpressure
Roles Responsibilities:
Handlesupport/serviceescalationsto/fromclients Transfercallsto the Tier 2 department Willtrackandreportsystemissuesasneeded Staycurrentwithsysteminformation, changesandupdates Complywithservicelevelagreements Supportandhelp on Processdocumentati on Complywiththeassignedscheduletocoverthehoursofoperati on Complywiththeaccount KPIs Supportwithanyothernewprocessatthetimetheclientrequiresit, ifithasbeenofficiallyincludedinourrangeofservices Inthisroleyouarerequiredtosolveroutineproblems, largelythroughprecedentandreferraltogeneralguidelines Yourprimaryinteractioniswithinyourownteamandyourdirectsupervis or Inthisroleyouwillbegivendetailedinstructionsonalltasks Thedecisionsthatyoumakeimpactyourownworkandarecloselysupervised Youwillbeanindividualcontributorasapartofateamwithapredetermined, narrowscopeofwork Pleasenotethatthisrolemayrequireyoutoworkinrotationalshifts
Qualificati on Any Graduation