Customer Contact Comms New Associate

Skillrequired: Omnichannel-Customer Service
Designation: Customer Contact Comms New Associate
Qualifications: Any Graduation
Years of Experience: 0 to 1 years
Language-Ability: English(International)-Proficient
Whatwouldyoudo Youwillbealignedwith our Customer Supportverticalandhelpusinmanaging/resolvingcustomersquery, handlingescalationsandcomplaintsofthedissatisfiedcustomersgivingbestresolutions. Youwillalsoberesponsibleforclosingthefaultandcomplaintswith in SLAs. Omnichannelreferstoaseamlessandintegratedcustomerexperienceacrossmultiplechannels, suchasonline, in-store, andmobile. Itensuresthatcustomerscaninteractwithabrandconsistently, regardlessoftheplatformtheyuse. Thegoalistoenhancecustomersatisfactionandengagement. Keytasksinvolvecoordinatingmarketing, sales, andcustomerserviceeffortsacrossallchannels. Customerservicereferstotheassistanceandsupportprovidedbyabusinessororganizationtoitscustomersbefore, during, andafterapurchaseoruseofaproductorservice. Itinvolvesaddressinginquiries, resolvingissues, andensuringcustomersatisfactiontobuildandmaintainpositiverelationships.
Whatarewelookingfor
• Writtenandverbalcommunication
Roles and Responsibilities:

• Inthisroleyouarerequiredtosolveroutineproblems, largelythroughprecedentandreferraltogeneralguidelines

• Yourprimaryinteractioniswithinyourownteamandyourdirectsupervisor

• Inthisroleyouwillbegivendetailedinstructionsonalltasks

• Thedecisionsthatyoumakeimpactyourownworkandarecloselysupervised

• Youwillbeanindividualcontributorasapartofateamwithapredetermined, narrowscopeofwork

• Pleasenotethatthisrolemayrequireyoutoworkinrotationalshifts
Qualification Any Graduation