Customer Contact Comms New Associate-Messaging

Skillrequired: Omnichannel-Customer Service

Designation: Customer Contact Comms New Associate

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

Whatwouldyoudo Youwillbealignedwith our Customer Supportverticalandhelpusinmanaging/resolvingcustomersquery, handlingescalationsandcomplaintsofthedissatisfiedcustomersgivingbestresolutions. Youwillalsoberesponsibleforclosingthefaultandcomplaintswith in SLAs.
Omnichannelreferstoaseamlessandintegratedcustomerexperienceacrossmultiplechannels, suchasonline, in-store, andmobile. Itensuresthatcustomerscaninteractwithabrandconsistently, regardlessoftheplatformtheyuse. Thegoalistoenhancecustomersatisfactionandengagement. Keytasksinvolvecoordinatingmarketing, sales, andcustomerserviceeffortsacrossallchannels.
Customerservicereferstotheassistanceandsupportprovidedbyabusinessororganizationtoitscustomersbefore, during, andafterapurchaseoruseofaproductorservice. Itinvolvesaddressinginquiries, resolvingissues, andensuringcustomersatisfactiontobuildandmaintainpositiverelationships.

Whatarewelookingfor
• Writtenandverbalcommunication

• Abilitytoworkwellinateam

• Agilityforquicklearning

• Commitmenttoquality

• Adaptableandflexible

• Writtenandverbalcommunication

• Abilitytoworkwellinateam

• Agilityforquicklearning

• Commitmenttoquality

• Adaptableandflexible

Roles and Responsibilities:

• Inthisroleyouarerequiredtosolveroutineproblems, largelythroughprecedentandreferraltogeneralguidelines

• Yourprimaryinteractioniswithinyourownteamandyourdirectsupervisor

• Inthisroleyouwillbegivendetailedinstructionsonalltasks

• Thedecisionsthatyoumakeimpactyourownworkandarecloselysupervised

• Youwillbeanindividualcontributorasapartofateamwithapredetermined, narrowscopeofwork

• Pleasenotethatthisrolemayrequireyoutoworkinrotationalshifts

Qualification Any Graduation