Customer Contact Comms New Associate-Voice

Skillrequired: Omnichannel-Customer Communications
Designation: Customer Contact Comms New Associate
Qualifications: Any Graduation
Years of Experience: 0 to 1 years
Whatwouldyoudo
Youwillbealignedwith our Customer Supportverticalandhelpusinmanaging/resolvingcustomersquery, handlingescalationsandcomplaintsofthedissatisfiedcustomersgivingbestresolutions

• Youwillalsoberesponsibleforclosingthefaultandcomplaintswith in SLAs. Omnichannelreferstoaseamlessandintegratedcustomerexperienceacrossmultiplechannels, suchasonline, in-store, andmobile

• Itensuresthatcustomerscaninteractwithabrandconsistently, regardlessoftheplatformtheyuse

• Thegoalistoenhancecustomersatisfactionandengagement

• Keytasksinvolvecoordinatingmarketing, sales, andcustomerserviceeffortsacrossallchannels. Customercommunicationsareinteractionsbetweencustomersandbusinessesusingvariouschannelsspanningdigitalandinpersontouchpoints

• Customercommunicationscanhappenoverthephone, viatext, overchat, orfacetoface. Whatarewelookingfor Resourcewithgoodcommunicationskills, andpriorexperienceincustomerservice

• Procure to Pay Roles and Responsibilities: Inthisroleyouarerequiredtosolveroutineproblems, largelythroughprecedentandreferraltogeneralguidelines Yourprimaryinteractioniswithinyourownteamandyourdirectsupervis or Inthisroleyouwillbegivendetailedinstructionsonalltasks Thedecisionsthatyoumakeimpactyourownworkandarecloselysupervised Youwillbeanindividualcontributorasapartofateamwithapredetermined, narrowscopeofwork Pleasenotethatthisrolemayrequireyoutoworkinrotationalshifts

• Qualificati on Any Graduation