Customer Service Assistant
Job Profile
• Jobtitle: Customer Service Assistant
- Rewardlevel: Associates 2
- Reportingto: Commercial Manager/Store Manager
- Qualification:
- Essential
- Preferred
- Minimum 12 th Pass
- Any Graduate
Key Deliverables (Essentialfunctions Responsibilitiesof the Job)
:
As a Customer Service Associate at Marks and Spencer, yourmainroleistoassistcustomers, maintainstorestandards, andlearnthebasicsofstoreoperations. Yourkeyresponsibilitiesinclude:
1. Customer Service:
• Greet Assist Customers: Welcomecustomerswithafriendlyattitudeandhelpthemfindwhattheyneed.
- Underst and Customer Needs: Listentocustomers, understandtheirpreferences, andrecommendsuitableproducts.
2. Store Standards:
• Support Visual Merchandising: Helpmaintainthestore'sappearancebyfollowingguidelinesforproductdisplays.
- Proper Product Handling: Ensureproductsarehandledcarefullyandorganizedcorrectlyontheshelves.
3. Basic Operations:
• Learn Store Procedures: Followcompanyguidelinesfortaskslikestocking, housekeeping, andcashiering.
- Assist with Cashiering: Whenneeded, helpwithbasiccashierdutiestoprovidesmoothservice.
4. Growth Learning:
• On-the-Job Training: Takepartintrainingsessionstoimproveyourskillsandgrowwithintherole.
Disclaimer: Thisjobpostinghasbeenaggregatedfromexternalsource. Roledetails, content, andavailabilityaresubjecttochange. Applicantsareadvisedtoconfirmthelatestinformationdirectlyonthecompanywebsitebeforeapplying.
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Interview advice
Going for the Customer Support role at MARKS&SPENCER(M&S)? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.
- Use STAR for "tell me about a time" questions — Situation, Task, Action, Result — so your story stays clear and short.
- Keep answers tight and on-point; avoid rambling or personal topics like religion, politics, relationships or family.
- Arrive 10 to 15 minutes early (not an hour), and carry a printed CV, a valid ID and any certificates.