Customer Service Roles - Voice/Chat Process

At Genpact, wedon'tjustadapttochangewedriveit. AIanddigitalinnovationareredefiningindustriesandwereleadingthecharge. Genpact's AIGigafactory, ourindustry-firstaccelerator, isanexampleofhowadvancedtechnologysolutionswerescalingtohelpglobalenterprisesworksmarter, growfaster, andtransformatscale. Fromlarge-scalemodelstoagentic AI, ourbreakthroughsolutionstacklecompaniesmostcomplexchallenges.
Ifyouthriveinafast-moving, tech-drivenenvironment, lovesolvingreal-worldproblems, andwanttobepartofateamthat'sshapingthefuture, thisisyourmoment
Genpact(NYSE: G)isanadvancedtechnologyservicesandsolutionscompanythatdeliverslastingvalueforleadingenterprisesglobally. Throughourdeepbusinessknowledge, operationalexcellence, andcutting-edgesolutionswehelpcompaniesacrossindustriesgetaheadandstayahead. Poweredbycuriosity, courage, andinnovation , ourteamsimplementdata, technology, and AItocreatetomorrow, today.

Customer Service Roles-English Language||Worklocation: Ahmedabad Location
• Graduation: Anygraduate

• Job Location: Ahmedabad(Workfromoffice)

• Languages Known: English

• Shifts: Flexiblewithanyshift

• Experience: 0-2 yrsincustomerservicedomain

Responsibilities
• Respondtocustomerqueriesandcustomer'sconcern

• Providesupportfordatacollectiontoenable Recoveryoftheaccountforenduser.

• Maintainadeepunderstandingofclientprocessandpolicies

• Reproducecustomerissuesandescalateproductbugs

• Provideexcellentcustomerservicetoourcustomers

• Youshouldberesponsibletoexhibitcapacityforcriticalthinkingandanalysis.

• Responsibletoshowcaseprovenworkethic, withtheabilitytoworkwellbothindependentlyandwithinthecontextofalargercollaborativeenvironment

Qualificationsweseekinyou
Minimumqualifications
• Any Graduate

• Fluency in Englishlanguageismandatory

Preferredqualifications
• Effectiveprobingskillsandanalyzing/understandingskills

• Analyticalskillswithcustomercentricapproach

• Excellentproficiencywithwritten Englishandwithneutral Englishaccent

• Youshouldbeabletoworkonaflexibleschedule(includingweekendshift)

Whyjo in Genpact?
• Beatransformationleader Workatthecuttingedge of AI, automation, anddigitalinnovation

• Makeanimpact Drivechangeforglobalenterprisesandsolvebusinesschallengesthatmatter

• Accelerateyourcareer Gethands-onexperience, mentorship, andcontinuouslearningopportunities

• Workwiththebest Jo in 140, 000+boldthinkersandproblem-solverswhopushboundarieseveryday

• Thriveinavalues-drivenculture Ourcourage, curiosity, andincisiveness-builtonafoundationofintegrityandinclusion-allowyourideastofuelprogress

Comejointhetechshapersandgrowthmakers at Genpactandtakeyourcareerintheonlydirectionthatmatters: Up.
Letsbuildtomorrowtogether.
Genpactis an Equal Opportunity Employerandconsidersapplicantsforallpositionswithoutregardtorace, color, religionorbelief, sex, age, nationalorigin, citizenshipstatus, maritalstatus, military/veteranstatus, geneticinformation, sexualorientation, genderidentity, physicalormentaldisabilityoranyothercharacteristicprotectedbyapplicablelaws. Genpactiscommittedtocreatingadynamicworkenvironmentthatvaluesrespectandintegrity, customerfocus, andinnovation. Furthermore, pleasedonoteth at Genpactdoesnotchargefeestoprocessjobapplicationsandapplicantsarenotrequiredtopaytoparticipateinourhiringprocessinanyotherway. Examplesofsuchscamsincludepurchasinga'starterkit, 'payingtoapply, orpurchasingequipmentortraining.