Customer Success Specialist
🐾 We're Hiring! Pet Nutritionist & Customer Success Specialist at Smylo 🐱✨
Are you passionate about pet health and love helping pet parents give their furry friends the best life possible? Smylo is looking for a sharp, empathetic, and enthusiastic Pet Nutritionist & Customer Success Specialist to join our team on-site!
In this role, you’ll serve as a trusted advisor to cat parents—helping diagnose dietary challenges, tailoring meal plans, and guiding them toward healthier, happier pets.
What You’ll Do
✅Custom Nutritional Planning: Analyze pet health needs, dietary preferences, and sensitivities to craft personalized meal plans.
✅Customer Pain-Point Diagnosis: Listen empathetically to cat parents to address issues like fussy eating, digestive troubles, or weight management.
✅Flavor & Product Mapping: Recommend the best Smylo flavors and product variations tailored to each pet's unique needs.
✅Ongoing Follow-Up & Support: Check in with pet parents via phone or chat to track progress, answer questions, and tweak nutrition plans.
✅Brand Ambassadorship: Build lasting, warm relationships that drive customer satisfaction and retention.
What We’re Looking For
💡 High enthusiasm for learning and mastering pet nutrition.
❤️ Strong empathy, active listening, and a customer-first problem-solving mindset.
🗣️ Clear, warm, and proactive communication skills.
📍 Location: On-site (Gurugram)
💼 Role Type: Full-time/ Intern
🎓Eligibility: B.Sc/ M.Sc. in Nutrition/ Food Technology/ Other Life Sciences
If you're excited to make a direct impact on pet wellness and join a dedicated team, we’d love to hear from you!
📩 Drop a comment/DM below to learn more!
#PetNutrition #CustomerSuccess #Hiring #PetCare #JobOpportunity #JoinOurTeam #Smylo
Kartikeya Gupta Abhishek Agrawal Smylo
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Interview advice
Going for this role at Smylo? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.