Customer support
Role&responsibilities
Customer Supportisasub-process of Global Customer Delightprocessat
Galaxy, whichisresponsibleforservicing/fulfillingtimelydeliveryofproduct
toourcustomersaspertherequirement. Thisprofilewouldinvolveendto
endresponsibilityofcustomerordermanagement, byensuringcustomerbeingtimelyprovided
withproducts/documentsorinformation.
- Createmasterdatarelatedtoshipment/customerrequirements in SAP
- Sharingorder Acknowledgement/Orderconfirmationtocustomerthrough Salesforce/SAP.
- Hygienerelatedtosalesorders in SAP.
- Casehygiene in Salesforcetotrackorders&communication.
- Sharingshipmentdocuments&trackingofsailedshipmentinformationwithcustomersas
perthestipulatedtimelines.
• Sharing Order Status Reportwithcustomersonperiodicbasisandseekingforecast.
- Monitoringactualorderpositionvis--v is S&OP.
- Coordinating with Business Creation, Business Operation, RMU&Commercialforqueries
relatedtocustomerorderprocessing.
• Coordinating with Demandplanning, supplyplanning, logisticteamsforqueriesrelated
customerorderexecution.
• Havingperiodiccallswithcustomersregardingtheservicelevels, orderposition&further
requirement.
• Basicunderstandingonthedomestic/exportdocumentation(Road, Air&Sea)&
understandingofcountryspecificrequirements.
• Understandingdifferentcertification, FTA, formsrequiredbycustomer/business.
- Basic of OTIF&sharingmonthly MIS.
- Preparation of Salesorder(In SAPERP)&updatingitinsalesforce(CRMportal).
- Preparation of Salesorder(In SAPERP)&updatingitinsalesforce(CRMportal).
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Interview advice
Going for the Customer Support role at GalaxySurfactants? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- Arrive 10 to 15 minutes early (not an hour), and carry a printed CV, a valid ID and any certificates.
- Practise once out loud with a friend or a mock interview — the more you rehearse, the calmer and clearer you will be on the day.
- Send a short thank-you message within a day that refers to something specific you discussed — most freshers skip this, and it is remembered.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.