Customer Support Internship in Hyderabad (Hybrid)

Selected Intern's Day-to-day Responsibilities Include

Assist in researching and identifying solutions to common software issues under the guidance of senior team members.Support customer interactions via email/chat, helping gather information and understand the nature of reported issues.Help track and update issue logs, ensuring records are accurate and current.Learn and follow escalation protocols for routing unresolved issues to the appropriate internal teams.Shadow and assist with guiding clients through basic troubleshooting steps.Document interactions, issues, and resolutions in internal systems as directed.Assist with follow-up communications to confirm issues have been resolved to the client's satisfaction.Support the preparation of support activity reports and trackers.Help maintain and organize internal knowledge base articles, manuals, and best-practice notes.Observe and assist in customer onboarding activities, including setup support and initial training sessions.Take on increasing ownership of support tickets as skills and confidence develop.

About Company: We help health, safety & operations heads of large enterprises have a peaceful night of sleep by ensuring the safety of their field force on the roads through our best-in-class road safety management software.