Front Office Associate

Processallguestcheck-ins, check-outs, roomassignments, androomchange/latecheck-outrequests.

• Securepayment; activate/reissueroomkeys.

• Ensureratesmatchmarketcodes, documentexceptions.

• Verify/adjustbillingforguests.

• Communicatetoappropriatestaffwhenguestsarewaitingforanavailableroom.

• Adviseguestofmessages.

• Cleardeparturesincomputersystem.

• Coordinate with Housekeepingtotrackroomstatusandguestconcerns.

• Fileguestpaperworkordocumentation.

• Operatetelephoneswitchboardstation.

• Runandcheckdailyreports, contingencylists, andcreditcardauthorizationreports.

• Supplyguestswithdirectionsandinformation.

• Answer, record, andprocessallguestcalls, requests, questions, orconcerns; followuptoensureeachhasbeenmettoguestssatisfaction.

• Arrangetransportationforguests/visitors.

• Countandsecurebankatbeginningandendofshift.

• Cash-guestschecks, processallpaymenttypes, vouchers, paid-outs, charges, andprovidechange.

• Notify Loss Prevention/Securityofanyreportsoftheft.

• Followcompanypoliciesandprocedures; reportaccidents, injuries, andunsafeworkconditionstomanager; ensureuniformandpersonalappearancearecleanandprofessional; maintainconfidentialityofproprietaryinformation; protectcompanyassets.

• Welcomeandacknowledgeguestsaccordingtocompanystandards; anticipateandaddressguestsserviceneeds; assistindividualswithdisabilities; thankguestswithgenuineappreciation.

• Speakusingclearandprofessionallanguage; answertelephonesusingappropriateetiquette.

• Developandmaintainpositiveworkingrelationships; supportteamtoreachcommongoals; listenandrespondappropriatelytotheconcernsofemployees.

• Complywithqualityassurancestandards.

• Stand, sit, orwalkforanextendedperiodoftime.

• Move, lift, carry, push, pull, andplaceobjectsweighinglessthanorequal to 10 poundswithoutassistance.

• Performotherreasonablejobdutiesasrequested by Supervisors.

• PREFERREDQUALIFICATIONS
Education: Highschooldiploma or G. E. D.equivalent.

• Related Work Experience: Norelatedworkexperience.

• Supervisory Experience: Nosupervisoryexperience.

• License or Certification: None
At Marriott International, wearededicatedtobeinganequalopportunityemployer, welcomingallandprovidingaccesstoopportunity.

• Weactivelyfosteranenvironmentwheretheuniquebackgroundsofourassociatesarevaluedandcelebrated.

• Ourgreateststrengthliesintherichblendofculture, talent, andexperiencesofourassociates.

Disclaimer: Thisjobpostinghasbeenaggregatedfromexternalsource. Roledetails, content, andavailabilityaresubjecttochange. Applicantsareadvisedtoconfirmthelatestinformationdirectlyonthecompanywebsitebeforeapplying.