Front Office Associate

Processallguestcheck-insbyconfirmingreservations, assigningroom, andissuingandactivatingroomkey.

• Processallpaymenttypessuchasroomcharges, cash, checks, debit, orcredit.

• Processallcheck-outsincludingresolvinganylateanddisputedcharges.

• Answer, record, andprocessallguestcalls, messages, requests, questions, orconcerns.

• Coordinate with Housekeepingtotrackreadinessofroomsforcheck-in.

• Communicateparkingprocedurestoguests/visitorsanddispatchbellstafforvaletstaffasneeded.

• Supplyguestswithdirectionsandinformationregardingpropertyandlocalareasofinterest.

• Rundailyreports(numberofarrivals, departures), identifyanyspecialrequests, andcheckreportsforaccuracy.

• Completedesignatedcashierandclosingreportsinthecomputersystem.

• Cashguestspersonalchecksandtravelerschecks.

• Countbankatthebeginningandendofshift.

• Balanceanddropreceiptsaccording to Accountingspecifications.

• Followallcompanysafetyandsecuritypoliciesandprocedures; reportaccidents, injuries, andunsafeworkconditionstomanager.

• Followallcompanypoliciesandprocedures; ensureuniformandpersonalappearancearecleanandprofessional; maintainconfidentialityofproprietaryinformation; protectcompanyassets.

• Welcomeandacknowledgeallguestsaccordingtocompanystandards; anticipateandaddressguestsserviceneeds; assistindividualswithdisabilities; thankguestswithgenuineappreciation.

• Speakwithothersusingclearandprofessionallanguage; answertelephonesusingappropriateetiquette.

• Developandmaintainpositiveworkingrelationshipswithothers.

• Complywithqualityassuranceexpectationsandstandards.

• Stand, sit, orwalkforanextendedperiodoftime.

• Move, lift, carry, push, pull, andplaceobjectsweighinglessthanorequal to 10 poundswithoutassistance.

• Performotherreasonablejobdutiesasrequested by Supervisors.

• PREFERREDQUALIFICATIONS
Education: Highschooldiploma or G. E. D.equivalent.

• Related Work Experience: Norelatedworkexperience.

• Supervisory Experience: Nosupervisoryexperience.

• License or Certification: None
At Marriott International, wearededicatedtobeinganequalopportunityemployer, welcomingallandprovidingaccesstoopportunity.

• Weactivelyfosteranenvironmentwheretheuniquebackgroundsofourassociatesarevaluedandcelebrated.

• Ourgreateststrengthliesintherichblendofculture, talent, andexperiencesofourassociates.

Disclaimer: Thisjobpostinghasbeenaggregatedfromexternalsource. Roledetails, content, andavailabilityaresubjecttochange. Applicantsareadvisedtoconfirmthelatestinformationdirectlyonthecompanywebsitebeforeapplying.