Hiring Fresher -Technical support/ customer support(SDM)- Night shift

As an Applicati on Tech Support Practitioner, youwillserveasthevitallinkbetweenclientsandoursystemsorapplications. Yourtypicaldaywillinvolveengagingwithclientstounderstandtheirneeds, utilizingyourexceptionalcommunicationskillstoensurethesmoothoperationofourworld-classsystems. Youwillbededicatedtomaintainingqualityservice, accuratelydefiningclientissues, andleveragingyourdeepproductknowledgetodesigneffectiveresolutions. Yourrolewillbecrucialinfosteringpositiveclientrelationshipsandensuringtheirsatisfactionwithourservices.

Roles&Responsibilities:
-Expectedtobuildknowledgeandsupporttheteam.
-Participate in Problem Solvingdiscussions.
-Assistintroubleshootingandresolvingclientissueseffectively.
-Collaboratewithteammemberstoenhanceservicedeliveryandclientsatisfaction.
-Documentclientinteractionsandresolutionstoimprovefuturesupportprocesses.

Professional&Technical Skills:
-Must To Have Skills: Proficiency in Service Desk Management.
-Good To Have Skills: Experiencewithticketingsystemsandcustomerrelationshipmanagementtools.
-Strongunderstandingofclientcommunicationandsupportprocesses.
-Abilitytoanalyzeandinterpretclientissuestoprovideeffectivesolutions.
-Familiaritywithsoftwareapplicationsandtheirfunctionalities.

Additional Information:
-Anygraduatefreshersareeligible.
-Thecandidateshouldhaveminimum 0-2 yearsofexperience in Service Desk Management.
-Thispositionisbasedat our Gurugramoffice.
-A 15 yearsfulltimeeducationisrequired."