HR voice CSR role-For Freshers Latest pass out Bangalore/PUNE /Mumbai

Jobdescription

Hiringfreshers for HRVOICESUPPORTCSRROLE

PUNE/MUMBAI/Bangalore

graduati on OR 12 THPASSneededlatest ONLY 2024 to 2026 passout

internationalvoicesupport
BPOVOICEINTERNATIONALVOICECANAPPLY

excellentcommunicationskills

Interviewmode VIRTUAL
WFOROLE 5 DAYWORKINGBOTHSIDECABS

nightshift

QUALIFICATION
LATEST 12 THPASSALSOCANAPPLYBUTEXCELLENTCOMMUNICATION

ONLYBA/B. COM/BBA/BMS/BCAONLYcanapply

NOTHIRINGBTECHBEORBSC

onlylatestgraduates or 12 thpasscanapply

POSTGRADUATIONMA/MBACANAPPLY

graduati on OR 12 THPASSneededlatest ONLY 2024 to 2026 passout

excellentcommunicationskills

experience 0 to 6 monthalsocanapply

Detailed JD

• Working Hours: Shiftwillbeinany of United States of Americatimezones

• Workingdays: Opentoworkinrotatingworkweek(Mon-Fri, Tue-Sat, Wed-Sun)

• 5 dayworkingcabsavailablebothsiderotationalshifts

Overall, Purpose of Job

• Providehighquality Tier 2 Customer Supportservice to Customerswithcompletefocus on 100%issueresolution and 100%customersatisfaction.

• Adhere to Clientdefinedaswellasinternallydefinedprocessesandprocedureswhilehandling Inboundcallsemails&chats

• Followstandardproceduresforproperescalationofunresolvedissuestotheappropriateinternalteams

• Striveandachieve SLAtargetandbusinessoutcomeindicatorsdefinedbytheclient

J ob Responsibilities/Authorities

• Receiveinbound Calls/Emails/Chatsandensurethatcasesandinteractionsareloggedcorrectlyintherequiredtool

• Providerecruitmentsupporttocandidates(freshapplicants, rehire)asperdefinedprocesses

• Walkcustomers/Providenavigationalsupportonselfserviceportal

• Ensuresecurityverificationsarecarriedoutpercompanypoliciesandproceduresandislineswith the GDPRguidelines

• Placeoutboundcallstocustomerswhenrequiredinline with Client/Companyguidelines

• Workproductivelywhilstmaintainingexceptionalcall/dataqualitystandardsinlinewithtargets

• Contributetotheteamthroughopenandregularcommunicationwithpeers/supervisors

• Adheretoallcompanyordepartmentalpoliciesandprocedures(personnelandoperational)

• Keeptheprocessrepositorieslike DTPs, Knowledgebase, Sh are Pointupdatedwiththecurrentprocess

• Maintainregularandpunctualattendanceinlinewithcompanypoliciesandprocedures

• Minimizecustomercomplaintsandescalationsbyprovidingexceptionalserviceandcallcontrol

Experience Profile

• Priorinternational BPOworkexperiencepreferred

LATEST 12 THPASSALSOCANAPPLYBUTEXCELLENTCOMMUNICATION

ONLYBA/B. COM/BBA/BMS/BCAONLYcanapply

NOTHIRINGBTECH/BEORBSC

onlylatestgraduates or 12 thpasscanapply

POSTGRADUATIONMA/MBACANalso APPLY

graduati on OR 12 THPASSneededlatest ONLY 2024 to 2026 passout

excellentcommunicationskills

experience 0 to 6 monthalsocanapply

Regards
Neeti
[contact shared on WhatsApp]
call&Whatsappme Monday to Friday 10 am to 6 pm