HR Voice support - Salary upto 6.7 LPA- US shift - Immediate joiner
Greeting from Trigent!!Callnagarathnaformoreinfo: [contact shared on WhatsApp]
JD: -
Working Hours: •Shiftwillbeinany of United States of Americatimezones•Opentoworkinrotatingworkweek(Mon-Fri, Tue-Sat, Wed-Sun)Overall Purpose of Job
• Providehighquality Tier 2 Customer Supportservice to Customerswithcompletefocus on 100%issueresolution and 100%customersatisfaction.•Adhere to Clientdefinedaswellasinternallydefinedprocessesandprocedureswhilehandling Inboundcallsemails&chats•Followstandardproceduresforproperescalationofunresolvedissuestotheappropriateinternalteams•Striveandachieve SLAtargetandbusinessoutcomeindicatorsdefinedbytheclient
Job Responsibilities/Authorities
• Receiveinbound Calls/Emails/Chatsandensurethatcasesandinteractionsareloggedcorrectlyintherequiredtool•Providerecruitmentsupporttocandidates(freshapplicants, rehire)asperdefinedprocesses•Walkcustomers/Providenavigationalsupportonselfserviceportal•Ensuresecurityverificationsarecarriedoutpercompanypoliciesandproceduresandislineswith the GDPRguidelines•Placeoutboundcallstocustomerswhenrequiredinline with Client/Companyguidelines•Workproductivelywhilstmaintainingexceptionalcall/dataqualitystandardsinlinewithtargets•Contributetotheteamthroughopenandregularcommunicationwithpeers/supervisors•Adheretoallcompanyordepartmentalpoliciesandprocedures(personnelandoperational)•Keeptheprocessrepositorieslike DTPs, Knowledgebase, Sh are Pointupdatedwiththecurrentprocess•Maintainregularandpunctualattendanceinlinewithcompanypoliciesandprocedures•Minimisecustomercomplaintsandescalationsbyprovidingexceptionalserviceandcallcontrol
Knowledge&Skill Requirement
• Abilitytodemonstrateanefficientuseofcustomerservicetechnologiestocompleteacustomertransactionusing Ticket Tracking System(Service Nowpreferred), ERPsystems, Microsoft Office Suite, and Internet Explorer•Goodtechnicalaptitudewithanabilitytolearnquickly•Excellentverbalandwrittencommunicationskills Experience Profile
- Priorinternational BPOworkexperiencepreferred•Freshersacceptable
Personal Attributes
• Abletoworkonaflexiblebasisasdeterminedbythebusinessneeds•Abilitytoworkunderpressure•Teamworker•Positive Attitude•Quick Learner•Punctual and Disciplined•Good Communicationskills•Customer Focussed•Resultsdriven•Highstandards of Integrity•Attentiontodetail
Regards,
Nagarathn a G
Team Lead
[contact shared on WhatsApp]
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Interview advice
Going for the HR role at TrigentSoftware? A few things that help freshers walk in prepared:
- Be ready to talk through how you would handle a real people situation, and to show why discretion and clear communication matter in the role.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.
- Use STAR for "tell me about a time" questions — Situation, Task, Action, Result — so your story stays clear and short.
- Keep answers tight and on-point; avoid rambling or personal topics like religion, politics, relationships or family.
- Arrive 10 to 15 minutes early (not an hour), and carry a printed CV, a valid ID and any certificates.