Human Resource Service Delivery Associate

Role&responsibilities

Job Description(JD)
Role Summary
The HRService Delivery Associateisresponsiblefordeliveringhigh-quality HRoperationalsupportservicesacrossvariousemployeelifecycleprocesses. Theroleinvolvesprocessing HRtransactions, managingemployeeinquiries, maintaining HRrecords, ensuringcompliancewithpolicies and SLAs, anddeliveringanexceptionalemployeeexperiencethroughefficientcaseresolutionandstakeholdermanagement.
Theassociatewillworkinaglobalservicedeliveryenvironment, leveraging HRsystemsandknowledgemanagementtoolstoprovideaccurate, timely, andcompliant HRservices.

Key Responsibilities
HROperations&Transacti on Processing
Processemployeelifecycletransactionsincluding:
Hire
Rehire
Transfer
Promotion
Compensationchanges
Leave of Absence
Employee Dat a Changes
Separation/Termination
Ensureaccuracyandcompletenessofalltransactions.
Maintainemployeerecords in HRsystems.
Validatesupportingdocumentationbeforeprocessing.
Case Management
Manage HRcasesthroughdesignatedcasemanagementtools.
Reviewandresolveemployeeandmanagerquerieswithinagreed SLAs.
Escalatecomplexcasestoappropriatestakeholderswhenrequired.
Trackcaseprogressandprovidestatusupdates.
Employee Support
Serveasthefirstpointofcontactforemployee HRinquiries.
Provideguidance on HRpolicies, processes, andprograms.
Supportemployeesthroughvarious HR-relatedrequests.
Deliverapositiveemployeeexperiencethroughprofessionalcommunication.
Compliance&Risk Management
Ensureadherencetocompanypolicies, laborregulations, andprocessguidelines.
Maintainconfidentialityofemployeeinformation.
Identifyandreportcompliancerisksorprocessdeviations.
Supportauditrequirementsanddocumentretentionstandards.
Quality&Continuous Improvement
Adheretoqualitystandardsandoperationalmetrics.
Participateinprocessimprovementinitiatives.
Updateprocessdocumentationandknowledgearticlesasrequired.
Supportrootcauseanalysisandcorrectiveactionimplementation.
Reporting&Documentation
Maintainaccuratetransactionandcaserecords.
Generateoperationalreportswhenrequired.
Documentexceptionsandresolutionactions.
Supportgovernanceandperformancereportingactivities.
Key Performance Indicators(KPIs)
SLACompliance
Case Resoluti on Time
Transacti on Accuracy
Quality Scores
Productivity Targets
Customer/Employee Satisfaction
Compliance Adherence
First Contact Resoluti on Rate
Backlog Management
Required Qualifications
Education
Bachelor's Degree in Hum an Resources, Business Administration, Commerce, Management, orrelatedfield.
Experience
0-1 yearofexperience in HROperations, Shared Services, BPO, or Service Deliveryenvironmentwithstrongcommunicationandanalyticalskills.
Required Skills
Good Communicati on Skills
Readinesstolearnandexplore

1. Shift-6 PMto 3: 30 AMIST
2. Willbeahybridmodelweekly 3 daysinoffice
Preferredcandidateprofile

Interested Candidatecansendthere 'RESUME' inthisbelowmentionmail [contact shared on WhatsApp] Orcanalsocontactuson [contact shared on WhatsApp]