Inbound Sales Representative New Associate - Voice

About The Role

Skillrequired: Next Generati on Customer Operations-Customer Service Technology

Designation: Inbound Sales Representative New Associate-Voice

Qualifications: Any Graduation

Years of Experience: 0 to 1 yrs

Whatwouldyoudo?
Youwillbealignedwith our Customer Supportverticalandhelpusinmanaging/resolvingcustomersquery, handlingescalationsandcomplaintsofthedissatisfiedcustomers&givingbestresolutions. Youwillalsoberesponsibleforclosingthefaultandcomplaintswith in SLAs.atransformationfromanecessaryfunctionforresolvingcustomerproblemsintoavalue-generatingservicethatisastrategicdifferentiatorinthemarket. Platformandsoftwarecontactcentersusetoprovidecustomersupport. Thequalityandcapabilitiesofthetechnologyhaveasignificantimpactonbothcustomerandagentexperience, aswellascontactcenterperformance.

Whatarewelookingfor?
• Writtenandverbalcommunication

• Adaptableandflexible

• Abilitytoperformunderpressure

• Abilitytoworkwellinateam

• Agilityforquicklearning

Roles and Responsibilities:

• Inthisroleyouarerequiredtosolveroutineproblems, largelythroughprecedentandreferraltogeneralguidelines

• Yourprimaryinteractioniswithinyourownteamandyourdirectsupervisor

• Inthisroleyouwillbegivendetailedinstructionsonalltasks

• Thedecisionsthatyoumakeimpactyourownworkandarecloselysupervised

• Youwillbeanindividualcontributorasapartofateamwithapredetermined, narrowscopeofwork

• Pleasenotethatthisrolemayrequireyoutoworkinrotationalshifts

Qualification  Any Graduation