Inbound Sales Representative New Associate - Voice

About The Role

Skillrequired: Next Generati on Customer Operations-Customer Service Technology

Designation: Inbound Sales Representative New Associate-Voice

Qualifications: Any Graduation

Years of Experience: 0 to 1 yrs

Whatwouldyoudo?
Youwillbealignedwith our Customer Supportverticalandhelpusinmanaging/resolvingcustomersquery, handlingescalationsandcomplaintsofthedissatisfiedcustomers&givingbestresolutions. Youwillalsoberesponsibleforclosingthefaultandcomplaintswith in SLAs.atransformationfromanecessaryfunctionforresolvingcustomerproblemsintoavalue-generatingservicethatisastrategicdifferentiatorinthemarket. Platformandsoftwarecontactcentersusetoprovidecustomersupport. Thequalityandcapabilitiesofthetechnologyhaveasignificantimpactonbothcustomerandagentexperience, aswellascontactcenterperformance.

Whatarewelookingfor?
Writtenandverbalcommunicati on Adaptableandflexible Abilitytoperformunderpressure Abilitytoworkwellinateam Agilityforquicklearning

Roles and Responsibilities: Inthisroleyouarerequiredtosolveroutineproblems, largelythroughprecedentandreferraltogeneralguidelines Yourprimaryinteractioniswithinyourownteamandyourdirectsupervis or Inthisroleyouwillbegivendetailedinstructionsonalltasks Thedecisionsthatyoumakeimpactyourownworkandarecloselysupervised Youwillbeanindividualcontributorasapartofateamwithapredetermined, narrowscopeofwork Pleasenotethatthisrolemayrequireyoutoworkinrotationalshifts

Qualification

Any Graduation