International Customer Support - 52k Take Home - US Shift

Greetings from Trigent Software!!

Candidatewithexcellentcommunicationskillsarehiglypreferred.

Role: International Customer Support
Mode of Work: Work from Office
Experience: Freshers/Experienced
Location: Pune/Mumbai/Bangalore
Working Days: 5 days
Shift: USRotational(Night Shift)
Qualification: Any Graduate/Any PG
Salary: 3.5 LPAto 6.75
Cab: Pick and Dropwillbeprovided
Notice: Immediate to 15 days

Roles&Responsibilities:

Working Hours:
•Shiftwillbeinany of United States of Americatimezones
•Opentoworkinrotatingworkweek(Mon-Fri, Tue-Sat, Wed-Sun)
Overall Purpose of Job

• Providehighquality Tier 2 Customer Supportservice to Customerswithcompletefocus on 100%issueresolution and 100%customersatisfaction.
• Adhere to Clientdefinedaswellasinternallydefinedprocessesandprocedureswhilehandling Inboundcallsemails&chats
• Followstandardproceduresforproperescalationofunresolvedissuestotheappropriateinternalteams
• Striveandachieve SLAtargetandbusinessoutcomeindicatorsdefinedbytheclient

Job Responsibilities/Authorities

• Receiveinbound Calls/Emails/Chatsandensurethatcasesandinteractionsareloggedcorrectlyintherequiredtool
• Providerecruitmentsupporttocandidates(freshapplicants, rehire)asperdefinedprocesses
• Walkcustomers/Providenavigationalsupportonselfserviceportal
• Ensuresecurityverificationsarecarriedoutpercompanypoliciesandproceduresandislineswith the GDPRguidelines
• Placeoutboundcallstocustomerswhenrequiredinline with Client/Companyguidelines
• Workproductivelywhilstmaintainingexceptionalcall/dataqualitystandardsinlinewithtargets
• Contributetotheteamthroughopenandregularcommunicationwithpeers/supervisors
• Adheretoallcompanyordepartmentalpoliciesandprocedures(personnelandoperational)
• Keeptheprocessrepositorieslike DTPs, Knowledgebase, Sh are Pointupdatedwiththecurrentprocess
• Maintainregularandpunctualattendanceinlinewithcompanypoliciesandprocedures
• Minimisecustomercomplaintsandescalationsbyprovidingexceptionalserviceandcallcontrol

Knowledge&Skill Requirement

• Abilitytodemonstrateanefficientuseofcustomerservicetechnologiestocompleteacustomertransactionusing Ticket Tracking System(Service Nowpreferred), ERPsystems, Microsoft Office Suite, and Internet Explorer
•Goodtechnicalaptitudewithanabilitytolearnquickly
•Excellentverbalandwrittencommunicationskills
Experience Profile

• Priorinternational BPOworkexperiencepreferred
• Freshersacceptable

**lookingonlyforimmediatejoiners**

For More Details Contact

Indhu

[contact shared on WhatsApp]

Regards
HRIndhu
Trigent Software