L2 Technical Support
We're Hiring: EUS (L2 Technical Support)
Locations: Hyderabad & Gurugram
Experience: 1–4 Years
Share your Resume at [contact shared on WhatsApp]
Work Mode: Work from Office
We are looking for enthusiastic and technically skilled professionals to join our End User Support (L2 Technical Support) team. Candidates should possess strong technical troubleshooting skills along with excellent communication abilities.
Eligibility Criteria:
• B.E. / B.Tech is mandatory
• As an exception, full-time 5-year qualifications such as BCA + MCA (3+2) may be considered
• Excellent communication skills are mandatory
Key Responsibilities:
• Provide Level 2 technical support for end-user computing environments.
• Troubleshoot and resolve hardware, software, operating system, and application-related issues.
• Support desktop, laptop, peripheral devices, and enterprise IT infrastructure.
• Diagnose and resolve incidents within agreed service levels.
• Escalate complex issues to appropriate teams and track resolution.
• Maintain documentation of issues, resolutions, and support processes.
• Deliver high-quality customer service and user support.
Preferred Skills:
• Windows OS support and troubleshooting
• Microsoft Office Suite support
• Active Directory user administration
• Ticketing tools and incident management
• Hardware and software troubleshooting
• Networking fundamentals
• Strong analytical and problem-solving skills
If you meet the above criteria and are looking for an exciting opportunity in IT support, share your updated resume or connect for more details.
Rehan Khan
#Hiring #TechnicalSupport #EUS #L2Support #DesktopSupport #ITSupport #Helpdesk #EndUserSupport #HyderabadJobs #GurugramJobs #TechSupport #CareerOpportunity #ImmediateHiring
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