Payroll Operations New Associate

Skillrequired: Payroll-Payroll Process Design
Designation: Payroll Operations New Associate
Qualifications: Any Graduation
Years of Experience: 0 to 1 years
Whatwouldyoudo The HRShared Services(HRSS)New Associate CL 13 providestransactional HRsupportacrosstheemployeelifecycle. Theroleisresponsibleforprocessing HRrequests, maintainingemployeedataaccuracy, andrespondingtoemployeeandmanagerqueriesinlinewithdefinedservicelevelagreements(SLAs), qualitystandards, andcompliancerequirements. Theassociateworkswithinestablished HRprocessesandsystemstodeliverconsistentandpositiveemployeeexperience.
• Read, understandandanalyzeclientprocessesasperthebusinessrules

• Executetheprocessaccuratelyandtimelyasahands-onprocessor

• Escalateissuesandseekadvicewhenfacedwithcomplexissues/problems

• Participateinclientconferencecallsandunderstandtheprocesschange

• Ensure LWIsarefollowedandupdatedregularlyandtraintheteammembersonprocessupdates

• Underst and Root Cause Analysisonissuesfacesandsuggestappropriatecorrectiveactionforcurrentremediationandfuturecontrol

• Mustbeabletoproposeprocessimprovementideaswhichcanreducetime, improveaccuracyorenhancecontrols

• Musthaveclearunderstandingoftheexistingmatricesintheprocess, howtheyaremeasuredandimprovisethemeasurementsystemtomakeitmoreeffectiveandtransparent

• Updateprocessmetricsondailybasisandmainta in MIS

• Alwaysdemonstratethehighestlevelofcustomerservice

• Paycloseattentiontodetailandfollowthroughtoresolveanyoutstandingissues

• Goesbeyondimmediaterequestsandactivitiestoensurebothownandrelatedtasksarecompleted
Whatarewelookingfor

• Basictoworkingknowledge of HRoperationsandemployeelifecycleprocesses

• Exposure to HRsystemssuc has Workdayandcasemanagementtools(e.g., Service Now)

• Strongattentiontodetailanddataaccuracy

• Goodwrittenandverbalcommunicationskills

• Customercentricmindsetwithabilitytoworkin an SLAdrivenenvironment

• Resilientandabletoworkunderpressure

• Teamworkcollaboration

• Multi-culturalawareness

• Priorexperience in HRShared Services or HROperations

• Understandingcompliance, controls, anddataprivacyrequirements

• Knowledge of Success Factors, SAPwouldbeaplus
Roles and Responsibilities:

• Inthisroleyouarerequiredtosolveroutineproblems, largelythroughprecedentandreferraltogeneralguidelines

• Yourprimaryinteractioniswithinyourownteamandyourdirectsupervisor

• Inthisroleyouwillbegivendetailedinstructionsonalltasks

• Thedecisionsthatyoumakeimpactyourownworkandarecloselysupervised

• Youwillbeanindividualcontributorasapartofateamwithapredetermined, narrowscopeofwork

• Pleasenotethatthisrolemayrequireyoutoworkinrotationalshifts
Qualification Any Graduation