PE-Loan Servicing
Job Summary
PE-LOANSERVICING 2. Job Summary: Voice Individualsinthisroleareresponsibleforfirstlevelprocessingofloansordersrequestsandclaimsacrosstheloanservicinglifecycle Theassociateisexpectedtoprocessitemsaccuratelyandoptimallyinaccordancewithlaiddownproceduresandmaintainrequisitestandardsofqualityandproductivity 3. Experience: 0 to 2 yrs 4. Required Skills: Technical Skills: MSExcel Doma in Skills: 5. Nicetohaveskills: Doma in Skills: 6. Technology:
Responsibilities
PE-LOANSERVICING 2. Job Summary: Voice Individualsinthisroleareresponsibleforfirstlevelprocessingofloansordersrequestsandclaimsacrosstheloanservicinglifecycle Theassociateisexpectedtoprocessitemsaccuratelyandoptimallyinaccordancewithlaiddownproceduresandmaintainrequisitestandardsofqualityandproductivity 3. Experience: 0 to 2 yrs 4. Required Skills: Technical Skills: MSExcel Doma in Skills: 5. Nicetohaveskills: Doma in Skills: 6. Technology: 7. Shift: Day 8. Responsibilities: Knowledge on Lo an Servicingandcomponents Escrow and Non Escrowloans Familiarwithkeytopicslikenewloansetupflooddeterminati on Mortgage Insurancetax Investorreportingdocumentindexingimagingandretrieval IIKey Result Are as Processingloansordersrequestsorclaimsasassigned by Team Lead Achieve Individual SLAtargetsformetricslike Accuracy Productivity Volumes and TATAdherencetotheproceduresprovidedbythebusinessalsocalled SOPStandard Operating Procedure Completionofallmandatoryassessmentcertificationsasapplicabletothesupportedbusiness Achievetherequired Learning Health Score IIITypical Responsibilities Business Customer Liaisewithinternalexternalclients Seekforapprovalsfrominternalstakeholderswhereverrequired Project Process Firstlevelprocessingofassignedtransactionsonanyofthefollowingtypeso Qualityreviewappraisalreview BPOreviewtitlereviewo Verificationo Informationsetup Loansetupescrowsetup Modsetupclaimsetupo Updatingofinformati on 5 BPSHorizontals Service Delivery Tracko Assignmentofworkappraisaltitleclosingordersothervendorassignmen to Researchofmissingdocssubordinationescrowtaxclaimsmodso Executionofprocessingtransactions Abilitytoidentifyandunderstandvariousterminologiesused in USMortgage Mortgagelienparcelservicesescrow and Non Escrowtypesofloans Knowledgetoclearlyidentifythevariousfunctionsin a Mortgage Value Cha in Knowledgeongeneratingreportshandlingpaymentsprocessingnonsufficientfundrequestsperformresearchonloanaccountsandhandleexceptions Followtheworkinstructiondocument SOPtoprocessalltasksandactivities Processtheworkinworkflowtoolsasavailable Ensureadherence to QCchecklists Seekclarifications from SPESMEwhereneeded Inform SMESupervisorincaseofupdatesorchangestoprocess Performregularmaintenancetasksandcompletethetaskbeforewindinguptheday People Team Completethemandatorytrainingprograms Participatein the Preprocessorientationprocess Captureproductivitynonproductivityhoursinspecifictoolsasmadeavailable Activelyparticipateandcontributetoteaminitiativesregularteammeetingspresentingofthoughts Ideasetc IVDegree of Independence Supervisionrequired Performsassigneddutiesaccordingtospecificprocedures Complexproblemsproceduresprocessesarereferredtotherespective SOPsupervis or Workproductisreviewedcloselyforaccuracy VTeam Management Responsibilities NAVIQualificati on Educati on Graduate MBAMinimum Experiencerequired 0 to 1 yearexperience in BPOTransacti on Dat a Processingbackground Mortgage Voiceskillsifneeded VIIAdditional Info Whileperformingtheessentialfunctionsofthisjobtheassociateisrequiredtoremaininastationarypositionstandingorseateduseacomputerkeyboardandviewdataonacomputerscreenforup to 95 oftheirworkhoursorshift VIIIEntry and Ex it Criteri a Shift Timing 17300330 Work Model Shiftalignment WFONightshifts Thisrequirementis for Voice
Free. Hopin never charges students. Reply STOP any time.
Interview advice
Going for this role at Cognizant? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- Practise once out loud with a friend or a mock interview — the more you rehearse, the calmer and clearer you will be on the day.
- Send a short thank-you message within a day that refers to something specific you discussed — most freshers skip this, and it is remembered.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.
- Re-read the job description and prepare two projects or coursework examples that map directly to what it asks for.