Process Associate- Customer Care

Readytoturnboldideasintoreal-worldimpact?

At Genpact, wedontjustadapttochange, weleadit. AIanddigitalinnovationaretransformingthewaybusinesseswork, andwereattheforefrontofit. Genpact’s AIGigafactory, ourindustry-firstaccelerator, exemplifieshowwescaleadvancedtechnologysolutionstohelpglobalenterprisesworksmarter, growfaster, andtransformatscale. Whethertacklingcomplexchallengesthroughlarge-scalemodelsoragentic AI, ourbreakthroughsolutionstacklecompanies’mostcomplexchallenges.

Ifyouthriveinafast-moving, innovation-drivenenvironment, lovebuildinganddeployingcutting-edge AIsolutions, andwanttopushtheboundariesofwhat’spossible, thisisyourmoment.

Genpact(NYSE: G)isanagenticandadvancedtechnologysolutionscompany. Weleverageprocessintelligenceandartificialintelligencetodelivermeasurableoutcomes. Withastrongpartnerecosystemanddecadesofclienttrust, weprovideinnovativesolutionsthattransformhowbusinessesrun. Poweredbyateamwithanactivelearningmindsetandclientcentricityatitscore, wedeliverlastingvaluefortheworld’sleadingenterprises.
Gettoknowusatgenpact.comand on Linked In, You Tube, X, and Facebook.

Genpact Inviting Applications for Customer Service: Voiceroles(English)||Hyderabad
• Graduation: Anygradexceptlaw/diplomaiseligible

• Experience: 0-2 years(invoicerole)(For Freshers, only 2021-2026 passoutsareeligible)

• Shifts: Flexiblewithanyshift

• Worklocation: Hyderabad(Onlyworkfromoffice)

Responsibilities
• Respondtocustomerqueriesandcustomer'sconcern

• Providesupportfordatacollectiontoenable Recoveryoftheaccountforenduser.

• Maintainadeepunderstandingofclientprocessandpolicies

• Reproducecustomerissuesandescalateproductbugs

• Provideexcellentcustomerservicetoourcustomers

• Youshouldberesponsibletoexhibitcapacityforcriticalthinkingandanalysis.

• Responsibletoshowcaseprovenworkethic, withtheabilitytoworkwellbothindependentlyandwithinthecontextofalargercollaborativeenvironment

Qualificationsweseekinyou
Minimumqualifications
• Graduate(Any Disciplineexceptlaw)

• Fluency in Englishlanguageismandatory

Preferredqualifications
• Effectiveprobingskillsandanalyzing/understandingskills

• Analyticalskillswithcustomercentricapproach

• Excellentproficiencywithwritten Englishandwithneutral Englishaccent

• Youshouldbeabletoworkonaflexibleschedule(includingweekendshift)

Whyjo in Genpact?
• Beatransformationleader Workatthecuttingedge of AI, automation, anddigitalinnovation

• Makeanimpact Drivechangeforglobalenterprisesandsolvebusinesschallengesthatmatter

• Accelerateyourcareer Gethands-onexperience, mentorship, andcontinuouslearningopportunities

• Workwiththebest Jo in 140, 000+boldthinkersandproblem-solverswhopushboundarieseveryday

• Thriveinavalues-drivenculture Ourcourage, curiosity, andincisiveness-builtonafoundationofintegrityandinclusion-allowyourideastofuelprogress

Comejointhetechshapersandgrowthmakers at Genpactandtakeyourcareerintheonlydirectionthatmatters: Up.

Letsbuildtomorrowtogether.

Genpactis an Equal Opportunity Employerandconsidersapplicantsforallpositionswithoutregardtorace, color, religionorbelief, sex, age, nationalorigin, citizenshipstatus, maritalstatus, military/veteranstatus, geneticinformation, sexualorientation, genderidentity, physicalormentaldisabilityoranyothercharacteristicprotectedbyapplicablelaws. Genpactiscommittedtocreatingadynamicworkenvironmentthatvaluesrespectandintegrity, customerfocus, andinnovation. Furthermore, pleasedonoteth at Genpactdoesnotchargefeestoprocessjobapplicationsandapplicantsarenotrequiredtopaytoparticipateinourhiringprocessinanyotherway. Examplesofsuchscamsincludepurchasinga'starterkit, 'payingtoapply, orpurchasingequipmentortraining.