Process Associate- EDM

Your Role and Responsibilities:

Employeesinthisspecialtyshouldhaveknowledge in Work Day HRManagement System. Thiswillbekeyastheyexecutethedifferentkey Hum an Resource Deliveryprocessingactivities. Thisknowledgecoupledwiththeirunderstandingofclient-specificpolicyisessential for Hum an Resources Deliveryspecialties. Shouldanissuebeidentified, employeeswillneedtoreachouttoupstreamanddownstreamprocessestoresolvetheissue. Agoodunderstandingoftheend-to-end HRMSSystem and Processwillallowthemtonavigatethroughthesedependenciesseamlessly. Theremaybeoccasionswhenemployeeswillberequiredtoperformsystemtesting.
Yourprimaryresponsibilitiesinclude:
Inputsandprocessesemployeedatain the HRSystemtoprovideaccurateandtimelyinformationtoavariety of HRServices
Workingoncomplextransactionsrequiringreview&eligibilitychecking
Runsreports&performsreconciliationsbetweenvariousreports
Interfacewithcustomerstoresolvequestionsandissuesregardingcompensationadministration/processes
Providesdataforanyinternalbusinesscontrolsteamasrequired
Ensurecompliancetotheclientsexistingstandards
Providesservicesthatreliesontheprocessedemployeedatatomeetthedemandof the Service Level Agreement(SLA)
Providessolutionstoissuesbroughtupbythecontactcentreaccordingtopolicyguidelinesset

Required Education:
Bachelor's Degree

Preferrededucation
Master's Degree

Required Technical and Professional Expertise:

Graduate or Post-Graduate(MBAHRispreferred)havingoverall of 0-6 monthsofexperience in Employee Dat a Management&Issue Resolutionforany International IT/ITESCompany
Excellentcommunicationskills in Englishbothoral&written
Strongknowledge of MSExcel
Abilitytomanagemultiple, diverseprioritiesundertimepressuretomeetkeycustomerandfinancialdeadlines
Abilitytopre-emptpotentialissuesandreprioritizeworktomeeteverchangingneedsofcustomersbothinternalandexternal; proactivelyfollowsupwithkeycustomersonresolutionandactionplans
Abilitytothinkthroughcomplexissuesandsituationsanddeveloprobust, wellthoughtoutsolutionswhichmeettheneedofthebusiness
Abilitytotrouble-shootandimplementchangesinhis/herprocesses; abilitytoidentifymajorareasofconcernregardingcompliancetotravelpolicyaswellasrecommendmeasurestoaddressidentifiedexceptions; abilitytoanalyseandpresenttravelspendingdatainawaythatwillprovideoptimumbenefitstothebusiness
Effectively Works with Others-Workswellwithinternalcustomersandexternalsuppliersandcanpositivelyinfluenceothersinproblemsolvingandworkprocessimprovements
Excellent Customer Serviceskillsabilitytocommunicatetoallpeopleatalllevelswithintheorganization. Musthavetheabilitytoresolvedifficultcustomerserviceissues
Highdegreeofnumeracyskillswithmeticulousattentiontodetails
Teamworktheabilitytoworkwellwithintheteamiskeytothisrole
Shouldhaveexcellentcommunicationskills(oral&written)in English
Shouldhavestrong MSExcel&Work Day HRMSknowledge
Shouldbe from Core HRbackground
Shouldbeopentoworkinginrotationalshifts

Years of Experience:
0-1