Process Associate - Trust and Safety

Readytoshapethefutureofwork?

At Genpact, wedontjustadapttochangewedriveit. AIanddigitalinnovationareredefiningindustries, andwereleadingthecharge. Genpacts AIGigafactory, ourindustry-firstaccelerator, isanexampleofhowwerescalingadvancedtechnologysolutionstohelpglobalenterprisesworksmarter, growfaster, andtransformatscale. Fromlarge-scalemodelstoagentic AI, ourbreakthroughsolutionstacklecompaniesmostcomplexchallenges.
Ifyouthriveinafast-moving, tech-drivenenvironment, lovesolvingreal-worldproblems, andwanttobepartofateamthatsshapingthefuture, thisisyourmoment.
Genpact(NYSE: G)isanadvancedtechnologyservicesandsolutionscompanythatdeliverslastingvalueforleadingenterprisesglobally. Throughourdeepbusinessknowledge, operationalexcellence, andcutting-edgesolutions–wehelpcompaniesacrossindustriesgetaheadandstayahead. Poweredbycuriosity, courage, andinnovation , ourteamsimplementdata, technology, and AItocreatetomorrow, today.
Invitingapplicationsfortherole of Process Associate, Trust&Safety

**Work Location**: Ahmedabad(Work from Office)

Inthisrole, youwillberesponsibletodemonstrateinnovationandintuitioninidentifyingareasrequiringoperationaladaptationand/orimprovement. Activeuser of Internetandonlineapplications.

Job Description

Responsibilities: -

• Assistincreating, editing, andupdatingdigitalcontentacrosswebsitesandotherplatforms.

• Coordinatewithcross-functionalteamstoensurecontentalignswithbrandguidelinesandbusinessobjectives.-

• Monitorandanalyzecontentperformancemetricstosuggestimprovementsandenhanceuserengagement.-

• Supporttheschedulingandpublishingofcontentacrossmultipledigitalplatforms.-

• Conductregularcontentauditstomaintainaccuracy, relevancy, andconsistency.-

• Collaboratewithteamstooptimizecontentworkflowsandprocesses.-Provideinputandfeedbackforcontinuousimprovementofcontentqualityanduserexperience.

Qualifications

Bachelors-Commerce, Bachelors-Economics, Bachelors-Finance, Masters-Business Administration, Masters-Business Analytics

Qualificationsweseekinyou!
Minimumqualifications
•Graduate(Any Discipline)
•Freshersareeligible
•Excellentproficiencywithwritten Englishandwithneutral Englishaccent

Preferredqualifications
•Previousexperienceinacustomerservicerolechat/email/voice
•Effectiveprobingskillsandanalyzing/understandingskills
•Analyticalskillswithcustomercentricapproach
Whyjo in Genpact?

• Beatransformationleader –Workatthecuttingedge of AI, automation, anddigitalinnovation

• Makeanimpact –Drivechangeforglobalenterprisesandsolvebusinesschallengesthatmatter

• Accelerateyourcareer –Gethands-onexperience, mentorship, andcontinuouslearningopportunities

• Workwiththebest –Jo in 140, 000+boldthinkersandproblem-solverswhopushboundarieseveryday

• Thriveinavalues-drivenculture –Ourcourage, curiosity, andincisiveness-builtonafoundationofintegrityandinclusion-allowyourideastofuelprogress

Comejointhetechshapersandgrowthmakers at Genpactandtakeyourcareerintheonlydirectionthatmatters: Up.

Let’sbuildtomorrowtogether.

Genpactis an Equal Opportunity Employerandconsidersapplicantsforallpositionswithoutregardtorace, color, religionorbelief, sex, age, nationalorigin, citizenshipstatus, maritalstatus, military/veteranstatus, geneticinformation, sexualorientation, genderidentity, physicalormentaldisabilityoranyothercharacteristicprotectedbyapplicablelaws. Genpactiscommittedtocreatingadynamicworkenvironmentthatvaluesrespectandintegrity, customerfocus, andinnovation. Furthermore, pleasedonoteth at Genpactdoesnotchargefeestoprocessjobapplicationsandapplicantsarenotrequiredtopaytoparticipateinourhiringprocessinanyotherway. Examplesofsuchscamsincludepurchasinga'starterkit, 'payingtoapply, orpurchasingequipmentortraining.