Quality Analyst

🚨 HIRING ALERT | Quality Analyst (QA) | Noida 🚨

Are you an experienced Quality Analyst looking for your next opportunity in the BPO industry? Join our team and take the next step in your career!

🏢 Position: Quality Analyst (QA) –
📍 Location: Noida
💰 Salary: Up to ₹18,000 In-Hand

🎓 Eligibility:
✅ Graduate (Mandatory)
✅ Minimum 6 months to 1 year of Quality Analyst (QA) experience in the BPO industry (Preferred)
✅ Immediate joiners will be given preference

📋 Key Responsibilities:
🔹 Monitor and evaluate customer interactions (Calls/Chats) to ensure quality standards are met.
🔹 Conduct regular quality audits and prepare detailed quality reports.
🔹 Provide constructive feedback, coaching, and performance improvement recommendations to customer service agents.
🔹 Ensure adherence to process guidelines, SOPs, and compliance standards.
🔹 Work closely with Team Leaders and Operations teams to enhance overall team performance.
🔹 Identify process improvement opportunities and support continuous quality initiatives.

💡 Required Skills:
✔ Excellent communication skills in Hindi & English
✔ Good analytical and observation skills
✔ Working knowledge of MS Excel and reporting tools
✔ Strong attention to detail and problem-solving abilities
✔ Ability to deliver effective coaching and feedback

🌟 Why Join Us?
✨ Competitive salary package
✨ Professional and growth-oriented work environment
✨ Opportunity to work with a reputed Paytm process
✨ Career development and learning opportunities

📩 Interested candidates can share their updated CV via WhatsApp or DM for more details.
👤 Recruiter: Aditi
📞 WhatsApp/Call: [contact shared on WhatsApp]

🚨 Only serious and interested candidates should apply.

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