Quality Analyst Call Audit

Hiring fresher candidate for #Quality Analyst #Call Audit role at SBI CAP Securities (Walk-In)

Walk- In Interview Details
Date : 14th July & 15th July 2026
Time : 11.00 am to 3.00 pm
Venue : SBI Securities Ltd, Voltas House,A Block C.S No -760,
T.B Kadam Marg, Chinchpokli , Mumbai -400033

Language Preferred : Odia, Assamese, Punjabi, Malayalam & Bengali.

Roles & Responsibilities:
·      Regularly monitor and evaluate advisor - customer interactions by listening to call recordings to assess adherence to quality standards, and proper call handling procedures, and identify areas for improvement.
·      Call Quality Assurance collaborate with training teams to develop and deliver targeted training, programs based on identified skill gaps, new product/service launches, or changes in policies and procedures.
·      Prepare comprehensive reports on quality assurance findings, performance trends, and recommendations for process improvements.

Requirements:
·      Graduation required.
·      Fresher with good market knowledge can also apply for this position