Quality Analyst - E-commerce Seller Support
🚀 We're Hiring: Quality Analyst – E-commerce Seller Support | Pune 🚀
Are you passionate about quality, customer experience, and driving operational excellence? Join our team as a Quality Analyst – E-commerce Seller Support and play a key role in enhancing seller experience through continuous process improvement.
📍 Location: Pune
🗓️ Work Schedule: 5 Days Working
💼 Position: Quality Analyst – E-commerce Seller Support
Key Responsibilities:
✅ Monitor and evaluate seller support interactions across voice, chat, and email channels
✅ Conduct quality audits and provide actionable feedback to agents and Team Leaders
✅ Identify process gaps and improvement opportunities
✅ Analyze quality trends and prepare performance reports
✅ Ensure adherence to SOPs, policies, and quality standards
✅ Support calibration sessions and quality improvement initiatives
What We're Looking For:
✔️ Experience as a Quality Analyst in E-commerce Seller Support or Customer Support Operations
✔️ Strong auditing, coaching, and analytical skills
✔️ Excellent communication and stakeholder management abilities
✔️ Proficiency in MS Excel and reporting tools
✔️ Ability to drive quality metrics and improve seller satisfaction
📩 Interested candidates can share their updated [contact shared on WhatsApp]
Arun Chawla
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Interview advice
Going for the QA / Tester role at Kampus Talent? A few things that help freshers walk in prepared:
- Be ready to write a few test cases on the spot and to explain what you would automate versus what you would test by hand, and why.
- Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.