Resolution Coordinator, Contact Center

Resoluti on Coordinator, Contact Center

Job Description:
Youmakesoundjudgmentsandpromote a Associate/Candidatesfocusedenvironment. Youoptimizeexecutionandresults. Youinspirecommitmentthroughcommunicationandinfluence. Youdemonstrateadaptabilitywhilethinkingandactingstrategically. Youbuildandsustaininternalandexternalrelationships. Flexibletowork in UShoursshifts.

About Team:
The Walmart Contact Centerspecializesinprovidingbest-in-classservicetocustomers, stores, andassociatesviaphone, chat, email. Weareametricsdrivencenterdedicatedtodrivingresultswhereourassociatesthriveinthishigh-volumeenvironmentthathandlesover 10 millioncontactsperyear.
We Invest in You!At Walmart, wefocusonthegrowthanddevelopmentofourassociates!Weareahighlyengagedteamthatpridesitselfonexceedingcustomerexpectations, buildingrelationships, careerprogressionandprovidingindividualandteamrecognition.
Wearelookingforcareerminded, customercentricindividualswhoareexperiencedinprovidingbest-in-classcustomerservice.

Whatyoulldo
As a Customer Care Resoluti on Coordinator, youwilltakeahighvolumeofincomingcalls, chats, andemailsfromcustomers, stores, andassociateswhilenavigatingmultiplesystemstoaidinansweringquestionsandresolvingissues.
All Customer Care Coordinatorsmusthavetheabilitytocommunicateprofessionallyinaconversationalmannerwhileutilizingallavailableresourcestoensurecustomersatisfaction.
Toexceedourcustomersneeds, ourassociatesmustbepunctual, reliable, problemsolve, actwithintegrityandbededicatedtomakingadifference.

Whatyoullbring
• 012 monthsofrelevantcustomerserviceexperience

• Excellentwrittenandverbalcommunicationskills

• Abletointeractprofessionallywithcustomers.

• Abilitytomanagemultipletaskssimultaneously.

• Customerfocusedmindsetwithahighlevelofurgency; rolemodelfordelivering Extraordinary Customer Care

• Inthisrole, youmaybeaskedtoswitchbetweenanysupportchannelofphone, chat, and Emailbasedonthebusinessrequirements.

• Review, analyze, andprocesscriticalcustomerquerieswithaccuracytoprovidecustomer

satisfaction.
• Adheretoquality, complianceguidelines and SLAs

• Mustbewillingtotakecontinuousvoicecalls

• Musttypeaminimum of 25 WPM

• Proficient with Microsoft Officeprograms(Outlook, Word)

• Successfulcompletionofmandatorytraining

• Shouldbeflexibleworkin a 24/7 workenvironmentwithrotatingweeklytimeoff.

• Shouldbeabletoworkinpermanentnightshiftsoranyassignedshiftsonarotationalbasis.

• Anygraduation

About Walmart Global Tech
Imagineworkinginanenvironmentwhereonelineofcodecanmakelifeeasierforhundredsofmillionsofpeople. That’swhatwedo at Walmart Global Tech. We’reateamofsoftwareengineers, datascientists, cybersecurityexpert'sandserviceprofessionalswithintheworld’sleadingretailerwhomakeanepicimpactandareattheforefrontofthenextretaildisruption. Peoplearewhyweinnovate, andpeoplepowerourinnovations. Wearepeople-ledandtech-empowered. Wetrainourteamintheskillsetsofthefutureandbringinexpertslikeyoutohelpusgrow. Wehaverolesforthosechasingtheirfirstopportunityaswellasthoselookingfortheopportunitythatwilldefinetheircareer. Here, youcankickstartagreatcareerintech, gainnewskillsandexperienceforvirtuallyeveryindustry, orleverageyourexpertisetoinnovateatscale, impactmillionsandreimaginethefutureofretail.
Walmart’sculturesetsusapart, andweknowbeingtogetherhelpsusinnovate, learnandgrowgreatcareers. Thisroleisbasedinour[Bangalore]officefordailywork, withtheflexibilityforassociatestomanagetheirpersonallives.

Benefits:
Benefits Beyondourgreatcompensationpackage, youcanreceiveincentiveawardsforyourperformance. Othergreatperksincludeahostofbest-in-classbenefitsmaternityandparentalleave, PTO, healthbenefits, andmuchmore. Equal Opportunity Employer:
Walmart, Inc.is an Equal Opportunity Employer–By Choice. Webelievewearebestequippedtohelpourassociates, customersandthecommunitiesweservelivebetterwhenwereallyknowthem. Thatmeansunderstanding, respectingandvaluingdiversity-uniquestyles, experiences, identities, ideasandopinions–whilebeinginclusiveofallpeople.

Belonging
Weaimtocreateaculturewhereeveryassociatefeelsvaluedforwhotheyare, rootedinrespectfortheindividual. Ourgoalistofosterasenseofbelonging, tocreateopportunitiesforallourassociates, customersandsuppliers, andtobe a Walmartforeveryone.
At Walmart, ourvisionis"everyoneincluded."Byfosteringaworkplaceculturewhereeveryoneis—andfeels—included, everyonewins. Ourassociatesandcustomersreflectthemakeupofall 19 countrieswhereweoperate. Bymaking Walmartawelcomingplacewhereallpeoplefeelliketheybelong, we’reabletoengageassociates, strengthenourbusiness, improveourabilitytoservecustomers, andsupportthecommunitieswhereweoperate.

Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer–By Choice. Webelievewearebestequippedtohelpourassociates, customersandthecommunitiesweservelivebetterwhenwereallyknowthem. Thatmeansunderstanding, respectingandvaluinguniquestyles, experiences, identities, ideasandopinions–whilebeinginclusiveofallpeople.