Service Desk Analyst
#SD #Servicedesk #Opening #IT #Helpdesk #FresherIT #ITGraduates
Service Desk Analyst/ Senior Analyst
Apply: [contact shared on WhatsApp]
Fill: Pre-Screening for Service Desk - Analyst – Fill out form
Key Responsibilities:
Act as the first point of contact for all IT-related issues via calls
Log, categorize, and prioritize incidents/requests in the ticketing system
Provide first-level troubleshooting for: Windows/Mac OS issues, Office 365 / Outlook / Teams issues, Password resets (AD, MFA, VPN), Basic network/connectivity issues
Follow standard operating procedures (SOPs) and knowledge base articles
Ensure timely resolution within SLA targest
Escalate unresolved issues to L2/L3 support teams with proper documentation
Perform user account management (creation, modification, deactivation)
Support remote users using remote desktop tools
Maintain accurate documentation of incidents, resolutions, and updates
Coordinate with internal teams (network, application, security) when required
Provide excellent customer service and communication
Eligibility Criteria:
Fresher Candidates (0–1 Years):
Freshers Bachelor’s degree in IT / Computer Science or any other non-IT related field
Graduated within the last 1 year
Basic knowledge of computer systems, networking concepts, and MS Office tools
Strong communication skills and willingness to learn
Flexibility to work in rotational shifts
Academic transcript is mandatory
Experienced Candidates (2–10 Years):
Experience in IT Helpdesk / Service Desk / Technical Support roles
Hands-on experience with ticketing tools and user support
Knowledge of Active Directory, Office 365, and troubleshooting methodologies
Exposure to SLA-driven environments and ITIL processes is an advantage
Strong communication skills with a positive and customer-focused attitude
Apply: [contact shared on WhatsApp]
Fill: Pre-Screening for Service Desk - Analyst – Fill out form
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Interview advice
Going for this role at HCL Technologies? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- Send a short thank-you message within a day that refers to something specific you discussed — most freshers skip this, and it is remembered.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.
- Re-read the job description and prepare two projects or coursework examples that map directly to what it asks for.
- Rehearse "tell me about yourself" out loud in about 60 seconds — education, one standout achievement, why this role — instead of reciting your CV top to bottom.