Service Desk Engineer/ Support - Gurugram

Jobdescription:
As an Applicati on Tech Support Practitioner, youwillserveasthevitallinkbetweenclientsandoursystemsorapplications. Yourdaywillinvolveengagingwithclientstounderstandtheirneeds, utilizingyourcommunicationskillstoensuresmoothoperations, andapplyingyourproductknowledgetoaddressandresolveissueseffectively. Youwillbededicatedtomaintainingthequalityofourworld-classsystems, ensuringthatclientinteractionsarehandledwithcareandprecision, ultimatelycontributingtoaseamlessuserexperience. Roles&Responsibilities: -Expectedtobuildknowledgeandsupporttheteam.-Participate in Problem Solvingdiscussions.-Assistintroubleshootingandresolvingclientissuesinatimelymanner.-Collaboratewithteammemberstoenhanceservicedeliveryandclientsatisfaction.

Professional&Technical Skills: -Must To Have Skills: Proficiency in Service Desk Management.-Good To Have Skills: Experiencewithcustomerrelationshipmanagementtools.-Familiaritywithticketingsystemsandincidentmanagementprocesses.-Understandingofbasic ITinfrastructureandapplicationsupport.-Abilitytocommunicatetechnicalinformationclearlytonon-technicalusers. Additional Information: -Thecandidateshouldhaveminimum 0-2 yearsofexperience in Service Desk Management.-Thispositionisbasedat our Gurugramoffice.-A 15 yearsfulltimeeducationisrequired.

Shift: Rotational Shift
Worklocation: Gurugram