Service Desk Role
Job description
📢WALK-IN DRIVE FOR FRESHERS FOR TECHNICAL ROLE📢
Meet SIMRAN HR on followed dates in walk-in drive for SERVICE DESK ROLE.👩💻
Job description:
We are hiring for technical role into Service Desk- International Service Desk -L1 support- Good with Office 365 knowledge/ ticketing tool.
Roles and Responsibility:
☑️ Provide timely and effective L1 support to international clients via phone. Voice process.
☑️ Manage tickets using ticketing tools to ensure efficient issue resolution.
☑️ Collaborate with internal teams to resolve complex technical issues.
☑️ Develop and maintain technical documentation and knowledge base articles.
☑️ Analyze customer feedback and suggest improvements to processes and procedures.
Eligibility criteria:
☑️ Freshers with basic technical support knowledge are welcome to apply.
☑️ Candidate should be graduates in BE/ Btech only.
☑️ Excellent communication in English is preferred.
☑️ Immediate joiners preferred.
💸Salary: 2.6LPA
🏛Training for 2months in Mysore, Karnataka. (Accommodation will be provided by company within campus, paid training)
📍Post Training - Work location: Infosys, Phase II & III Hinjewadi Pune.
If you are looking to begin your career in if support with strong learning opportunities and a professional work environment, we would love to hear from you.
Interested candidates come for walk-in drive at our office location @ Infosys, Phase 3, Pune.
CONTACT PERSON for service desk role (Fresher)- SIMRAN HR
Walk-in dates are as follow:
> 26-Jun-26
> 27-Jun-26
> 30-Jun-26
Free. Hopin never charges students. Reply STOP any time.
Interview advice
Going for this role at Infosys? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- Send a short thank-you message within a day that refers to something specific you discussed — most freshers skip this, and it is remembered.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.
- Re-read the job description and prepare two projects or coursework examples that map directly to what it asks for.
- Rehearse "tell me about yourself" out loud in about 60 seconds — education, one standout achievement, why this role — instead of reciting your CV top to bottom.