Service Desk Technical Support Executive
Cognizant Service Desk | Digital Workplace Practice | Fresher Hiring 2025 & 2026
Job Role: Service Desk / Technical Support Executive
Company: Cognizant
Job Location: PAN India (Office-based)
Job Type: Full Time
Batch: 2025 & 2026 (3-year full-time degree)
Role expectations
Client-focused mindset with the ability to support users across diverse cultures.
Strong verbal and written communication skills suited to a Service Desk environment.
Sound technical knowledge and willingness to work in shifts from the office.
Support & benefits from Cognizant
No Service bonds.
Cognizant sponsored Higher Education from BITS Pilani (applicable only to candidates from Science, Technology & Mathematics background).
Night shift allowance.
Safe and comfortable cab facilities for pick-up and drop.
Timely rewards and recognition for top performers.
Apply 👇👇
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Interview advice
Going for the Customer Support role at Cognizant? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.
- Use STAR for "tell me about a time" questions — Situation, Task, Action, Result — so your story stays clear and short.
- Keep answers tight and on-point; avoid rambling or personal topics like religion, politics, relationships or family.