Service Relationship Officer - MAB

Role Details:

Thejobincumbentshallberesponsibleforensuresmoothonboarding, activation, andservicingofmerchantsacquiredbythebankforitsdigitalpaymentsolutions(POS, UPIQR, Soundbox, Payment Gateway, etc.). The Service Relationship Officerplaysakeyroleinmaintaininglong-termrelationshipswithmerchants, drivingusage, andminimizingattritionthroughexcellentservicesupport.

Overall Job Description
• Actastheprimarypointofcontactforpost-onboardingmerchantsupportandservicingandcross-sell

• Coordinatewithoperationsandtechnicalteamsformerchantdeviceinstallation, activation, andtroubleshooting.

• Ensuretimelydelivery of POS/QR/Soundboxdevicesandmerchantkits.

• Educatemerchantsonusage, settlementprocess, andbenefitsofthebankspaymentproducts.

• Monitormerchantactivitytoidentifyinactiveusersandimplementreactivationstrategies.

• Handleservicerequests, grievances, anddevice-relatedcomplaintsefficiently.

• Ensuremerchant KYCandcompliancedocumentationisuptodate.

• Assisttheacquisitionteaminimprovingmerchantretentionandsatisfaction.

Essentialrequirement:

• Strongcommunicationandinterpersonalskills

• Problem-solvingattitudewithacustomer-firstmindset

• Basictechnicalunderstanding of POS/QR/UPIsolutions

• Abilitytoworkinfieldandhandleservicevisits

• Organizedandefficientinhandlingmultiplemerchantrelationships

• Mustbewillingtotakeup an 11-monthcontractrole.

• Agelimit-up to 32 yrs

Locations-
Ernakulam/Calicut/Palakkad/Alapuzzha/Kollam/Pathanamthitta/Trivandrum/Chennai/Coimbatore/Tirupur/Trichy/Erode/Madurai/Pondicherry/Thanjavur

Candidateswithrelevantexperiencecanshareresumesto Gunaseelan. [contact shared on WhatsApp]