Technical Support Specialist
🚀 Hiring: Technical Support Specialist | SQL | Immediate Joiners
We’re looking for Technical Support Specialists with strong experience on SQL to join our team
🔍 Key Requirements
- 1–2 years of hands-on SQL experience
- Strong SQL query-writing skills
- Excellent communication and client-handling skills
- Strong troubleshooting & problem-solving abilities
- Experience managing multiple client interactions
- Good knowledge of MS Office
- CRM experience is an added advantage
🛠️ Key Responsibilities
- Handle Jira tickets, calls, chats & emails
- Identify and troubleshoot client issues
- Perform application configuration & operational SQL queries
- Manage incident triage and problem investigations
- Coordinate with internal teams for resolution
- Track cases and conduct client follow-ups
- Handle and escalate P1 priority incidents
📌 Job Details
📍 Location: Sector 60, Noida
🗓️ Working: 5 Days
🔄 Shifts: Rotational
🏢 Work Mode: Work From Office
💰 CTC: Up to ₹12 LPA
⚡ Joining: Immediate Joiners Only
If you have strong SQL + Technical Support experience and are available to join immediately, this could be a great opportunity.
📩 Interested candidates can DM me or share their profile on [contact shared on WhatsApp]
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Interview advice
Going for the Customer Support role at ACI Worldwide? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.
- Use STAR for "tell me about a time" questions — Situation, Task, Action, Result — so your story stays clear and short.